I agree with Katie and Melissa. Consumer behavior has to be respected by any business that wants to remain competitive and it is going to change over time. I oversee 3 practices. The number of prescription requests from outside pharmacies is continuing ...

Jason, Would you mind sharing the document you print out that you give to clients who still come to pick up a written script? ------------------------------ Jami Jacobson Practice Manager The Hometown Veterinarian Marshown IA 641-758-3333 ...

Like B12? We put those under injection cost/revenue. OTC I reserve for nutraceutical type stuff. ------------------------------ Devon Cunningham, LVT Practice Manager Harmony Hill Animal Hospital ------------------------------

I've attached ours, and then we have another binder with more standard "checklist" type cleaning schedules based on our needs that go into more detail. ------------------------------ Devon Cunningham, LVT Practice Manager Harmony Hill Animal Hospital ...

At Jennifer, you stated you call them out in the moment. Are you pulling them to the side or addressing them wherever they are in that moment? I only ask as I am trying harder here as well. My issue is the whole in private is so difficult. It's frustrating! ...

Oh my gosh! I feel like I could have written this myself! 1.We have started focusing our team meetings around communication. 2. I made a vow to the team at the end of last year that I, myself, would be better at holding myself and the team accountable. ...

Hi! Curious to know where you categorize Vitamin Injections in your COA? Injection Revenue or under OTC Revenue? Thanks! ------------------------------ Sandi West Owner/Practice Manager Forest Park Animal Clinic, LLC Knoxville TN 865-584-4600 ...

Hello fellow VHMA members! We are in the process of becoming AAHA certified and one of the things we need is a housekeeping manual or checklist. Has anyone had to do this before? Does anyone have any samples they can share? Thank you in advance! ------------------------------ ...