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Advancing Managers, Transforming Practices

The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.

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This elite program supports rising stars in veterinary management who will influence the future of their practice and guide the future direction of the profession.

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VALUE-BASED Strategic Pricing Tools

Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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Organizational Diagnosis and Design Toolkit & Resources

It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.

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Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.

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Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.

Recent Discussions

  • Profile Picture

    RE: Change of Culture

    an hour ago
    Posted in: Open Forum

    At Jennifer, you stated you call them out in the moment. Are you pulling them to the side or addressing them wherever they are in that moment? I only ask as I am trying harder here as well. My issue is the whole in private is so difficult. It's frustrating! ...

  • Profile Picture

    RE: Change of Culture

    12 hours ago
    Posted in: Open Forum

    Oh my gosh! I feel like I could have written this myself! 1.We have started focusing our team meetings around communication. 2. I made a vow to the team at the end of last year that I, myself, would be better at holding myself and the team accountable. ...

  • Profile Picture

    Chart of Accounts question

    13 hours ago
    Posted in: Open Forum

    Hi! Curious to know where you categorize Vitamin Injections in your COA? Injection Revenue or under OTC Revenue? Thanks! ------------------------------ Sandi West Owner/Practice Manager Forest Park Animal Clinic, LLC Knoxville TN 865-584-4600 ...

  • Profile Picture

    AAHA Housekeeping/cleaning checklist

    13 hours ago
    Posted in: Open Forum

    Hello fellow VHMA members! We are in the process of becoming AAHA certified and one of the things we need is a housekeeping manual or checklist. Has anyone had to do this before? Does anyone have any samples they can share? Thank you in advance! ------------------------------ ...

  • Profile Picture

    RE: Human Chiropractic Services for Pets

    14 hours ago
    Posted in: Open Forum

    Same in Oregon - the DVM must sign a form for the chiropractor, which transfers some liability to the DVM and to your practice. If your doctors are not accepting of that, then don't sign. It may cost a client or two... It is frustrating how often my ...

  • Profile Picture

    RE: Employee Discounts and Payroll Tax Liability

    14 hours ago
    Posted in: Open Forum

    I stick to the IRS 20%, invoiced under "Employee discount - non-taxed". You can put the other 30% under "Employee discount - taxed", then run a report per employee of that invoice item to get periodic totals. Then talk with your payroll company about ...

  • Profile Picture

    Change of Culture

    15 hours ago
    Posted in: Open Forum

    Over time, I feel like I have helped steer our hospital in a direction that I am not 100% happy with. Way too much history to explain here... A few things the supervisors and I are trying to do in the name of "cultural tune-up" 1- Learned helplessness- ...

  • Profile Picture

    Change of Culture

    15 hours ago
    Posted in: Open Forum

    Over time, I feel like I have helped steer our hospital in a direction that I am not 100% happy with. Way too much history to explain here... A few things the supervisors and I are trying to do in the name of "cultural tune-up" 1- Learned helplessness- ...

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VHMA Member KPIs - YOY Change
Revenue 9.6%
Revenue per Unique Patient 8.2%
Patient Visit 3.0%
New Clients -7.8%

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  • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that All Pet Card , a credit card company exclusive to the veterinary industry, has signed on as a Platinum Supporting ...

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