Board of Directors
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President
Stutly Moase
Stutly comes from an accounting and management background, working in large trust companies for eleven years before entering the veterinary profession. In 1993, Stutly started a project consulting company which continues today. As the president, he helps small businesses, primarily veterinary hospitals, completing various projects that they lack the time or experience to manage. In 1996, he co-founded Veterinary Alternatives Inc., which was formed to provide Canadian veterinarians with alternative products "that work" and that can be easily incorporated into the conventional practice. In 2003, Stutly formed BRITT Enterprises with his daughter. It provides "state of the art" technological electronic products to veterinarians. In 2004, he started another company called Moase Business Solutions which specifically deals with marketing and accounting of veterinary hospitals. SDI a web based company was started in 2006 to meet the demand for off site back up and other on line services. Stutly joined the VHMA in 1994, when he became the hospital manager of Guelph Animal Hospital, in Guelph, Ontario. In six years, he was able to relocate the hospital, open a "cats only" hospital called Guelph Cat Clinic, and create a customer marketing approach which has been reviewed in Canadian articles, training videos, and CD’s. As the Past President of OVHMG (Ontario Veterinary Hospital Managers Group), he helps create monthly round-table meetings to enable local hospital managers to discuss various issues and market changes. Stutly currently serves as the Hospital Administrator to two hospitals in Toronto, Ontario. Stutly has served on the VHMA Board since 2001 as Vice President and President Elect prior to becoming President in 2007.
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Vice President
Gerard Gervasi, CM
Gerard has been an active VHMA member since 1999. Gerard graduated with a bachelor of science from Christian Brothers University in Business Management and Marketing and has earned the Certified Manager designation. In 1985 he received a Wildlife Restoration Certificate of Education from Mississippi Department of Wildlife, Fisheries and Parks and assists that division with wildlife management projects.
Gerard had a 14 year career in the management consulting and training field before he had the “calling” to the veterinary profession. For the past eleven years he has served as the Hospital Administrator and co-owner for Collierville Animal Clinic, P.C. The six-doctor small animal and exotic practice has been in operation since 1955 and he is involved in every aspect of the practice. He enjoys the day-to-day challenges the clinic produces and develops strategic plans for the future growth of the business.
Gerard has served as the State Representative for Tennessee, was appointed to the VHMA Board of Directors as an Area Director in 2002 and served as the Treasurer 2003-2005. He has served as the Vice President since 2005. Gerard is also an active member of the Mentor Program and enjoys sharing information with other clinic managers.
Other organizations that he has active memberships include: AVMA, TVMA, MSCVMA, CPMA, AMA, local veterinary managers association and the Collierville Chamber of Commerce.
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Secretary
Jennifer Inbody, CVPM
Jennifer began her career in the veterinary field in 1992 working as a receptionist for a local humane society in Southwest Florida. Through the years, she has had the privilege of gaining experience in all areas of veterinary practice working in every position from kennel attendant to Hospital Administrator. Jennifer has worked in veterinary practice management since 1995. After working 12 years for practices in Texas, Jennifer recently returned to Southwest Florida to continue her career in practice management. She has been a member of the VHMA since 1986 and has served on the Board of Directors for the VHMA since 2003. Jennifer received her Certified Veterinary Practice Manager (CVPM) designation in 2001. In 2004, Jennifer began consulting with veterinary practices and continues to be active within this area of the profession.
Jennifer also maintains membership in the American Animal Hospital Association, Association of Veterinary Practice Management Consultants and Advisors and the Society for Human Resource Management.
Jennifer has found great success in her endeavors through the use of team building and the foundation of a common vision among her co-workers. These two fundamental goals, along with strong leadership, form the basic tenant of her work ethic, and it is a combination that has never let her down. Jennifer also has a tremendous capacity to examine a situation or process and “see the holes” with respect to efficiency and effectiveness.
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Treasurer
Christy Johnson, CVPM
Christy Johnson has been working in the veterinary industry since 1987. Through the years, she has worked in every aspect of veterinary practice. Christy started in management in 1992. Christy received her degree in veterinary management from St. Petersburg College in 1998 and in 1999 received her CVPM designation. Christy has been with Pampered Pet Health Center in Port Charlotte, Florida, since 1999 as Practice Administrator. In 2006 Christy became co-owner of the hospital.
Christy received her pet first aid instructor certification from the American Red Cross in 2000 to help provide community service for pets in the area. Christy aided in the formation of multiple local veterinary management groups in the southwest Florida area. She actively participates in the Sunshine Veterinary Manager’s Group. Christy is also a member of the Association of Veterinary Practice Management Consultants and Advisors as well as the American Animal Hospital Association and Society for Human Resource Management. She is also a consultant and speaker in areas of practice management. Christy has been an active member of the VHMA since 1998. Christy was elected to serve as an Director in 2001, and, she was elected to the Secretary position in 2003-2005. Christy has been serving on the Board as Treasurer since 2005.
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Director
Cassandra Allbritton-Metas, CVPM
Raised on a working horse ranch, Cassy began working in the veterinary field at the age of 15 as an assistant. From 1993 to 2000, she worked as an emergency and day-time veterinary technician. Since 2000, she has served a four hospital group as the Practice Administrator in Tampa, Florida. Cassy graduated with a Bachelor’s Degree in Chemistry from the University of South Florida in 1998. Residing in St. Petersburg, Florida, Cassy shares her home with her husband, six cats and her dog. Her interests are client advocacy, team building, physical rehabilitation and communication and compliance. Cassy’s hobbies include reading, outdoor activities and teaching. Cassy has been a member of the VHMA since 2001 and earned her Certified Veterinary Practice Manager (CVPM) designation in 2005. Cassey co-chairs the Bay Area Managers Network Group in Tampa.
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Director
Jim Bacon, DVM
A graduate of the University of Missouri, Dr. Bacon practices small animal medicine in Somerset, New Jersey at the Cedar Lane Animal Clinic which he established in 1975. Jim has been a member of the VHMA since 1986; he has been a regular attendee at the VHMA’s meetings and has served the association as a State Representative for years. Jim was first elected to the VHMA Board in 1998 and he has served as both a Director and President-Elect. Dr. Bacon is an active participant in the on-going management of his clinic and especially enjoys working in the area of human resources. In 2007 VHMA honored Jim for his continued dedication to the association and profession with The Ralph Duke Award.
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Director
Jon Cunnington, MBA, CVPM
Jon received a bachelor’s degree in marketing and a master’s degree in business from the California State University system before joining the veterinary profession in 1994. He served as Hospital Administrator for a three-doctor, AAHA accredited practice in Chico, California from 1994 until 2000 and was instrumental in developing an upscale feline boarding facility. In 2000 he joined Loomis Basin Veterinary Clinic as its first full-time Hospital Administrator. Loomis Basin, located about 25 miles northeast of Sacramento, is an AAHA accredited, 24/7 practice with more than 20 doctors and about 95 support staff. They offer general, emergency and specialty services including internal medicine, radiology, behavior, soft tissue and orthopedic surgery and CT scan. In 2001 Loomis Basin was named a Practice of Excellence by Pfizer Animal Health and the publisher of Veterinary Economics.
A VHMA member since 2000, Jon earned the distinction of CVPM in 2005. He has written articles for the association newsletter and participates in the Mentor Program. In addition to his work with the VHMA, Jon collaborates with managers in his region through the Bay Area Veterinary Emergency and Specialty Managers Group and the Sacramento Valley Veterinary Managers Group. Whenever opportunity arises, Jon enjoys speaking on various topics including management, finance, metrics and software applications for inventory control. This passion, which continues with him to this day, was given wings when Jon was on the faculty at the CSU, Chico College of Business from 1992-2000 where he taught communications, marketing, management and strategic management courses.
In 1997 Jon began working on a part-time ad hoc basis with Jim Remillard, MPA, CPC, CVPM, a veterinary practice management consultant and president of Remillard Management Associates, Inc. While Jon’s availability is limited, he does enjoy assisting Mr. Remillard with practice valuations and other projects as often as opportunity and time permit.
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Director
Tom MacDonald, CVPM
Tom began working in the veterinary field in 1997 as the co-founder of Lincoln Village Animal Hospital, the first AAHA accredited hospital in Waterloo, ON. His diversified career path has enriched his ability to contribute to his veterinary practice. Tom graduated with a Bachelor of Science (Honours-Marine Biology) from the University of Guelph. After completing the Canadian Securities Course, he was hired by the investment arm of Toronto Dominion (TD) Bank where he worked as an Investment Representative and an Equity and Options Trader for five years. Concurrently, Tom studied human resources and small business management at Seneca College in Toronto preparing for the eventual opening of a brand new companion animal hospital with his wife, Tracy, who is a veterinarian.
Tom played a major role in formulating the design and service concept of their hospital. In 2002 he completed AAHA’s Veterinary Management Institute (Purdue University, Krannert Graduate School of Management) certificate program, he fulfills his role of Hospital Administrator by overseeing the needs of the hospital in the areas of financial and marketing management, human resources and strategic planning. Tom is a member of the AAHA, the OVMA and has been a VHMA member since 2001.
While serving on the VHMA Board the past two years, Tom has enjoyed facilitating the sharing of ideas amongst other managers. He recently assisted in creating the Ontario Veterinary Managers Group (OVMG) serving the Southern Ontario region.
Tom is the proud father of a Siberian Husky, a black German Shepherd, three cats, a turtle, two iguanas, a canary, two zebra finches, a Bourke’s parakeet and Japanese koi.
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Director
Susan Savage, CVT, CVPM
Susan graduated from Portland Community College, became a Certified Veterinary Technician in 1981 and earned her CVPM designation in 2004. She is currently the Practice Manager for two small animal clinics in Clermont, Florida. It is at Clermont Animal Hospital that she decided to pursue the career of Practice Manager and has been achieving that for the last eight years. She has also been an adjunct instructor in Office Procedures and Animal Nursing at Brevard Community College since 1998. She currently serves on the Veterinary Technician Career Development Committee for the Florida Veterinary Medical Association. She has presented for the FVMA in both regional and local meetings on subjects of Office Procedures and Radiographic Technique, as well as, writes articles for the FVMA advocate on proper utilization of the paraprofessional in the veterinary hospital. Susan has been a member of the VHMA since 2000 and was first elected to the VHMA Board of Directors to serve as an Area Director in 2004.
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Director
Sandra Brown Wiltshire, LVT, CVPM
Sandra has 36 years of experience as a Veterinary Technician and Practice Manager in both small animal and mixed practice. She currently owns a practice management consulting business to assist Veterinary Practice owners with evaluating, developing and implementing the latest management techniques to provide quality client-patient service. She is a frequent guest lecturer on Veterinary Technician and Practice Management subjects. Sandra served two terms on the New York State Board for Veterinary Medicine and now serves on peer review panels which rule on disciplinary actions brought before the Office of Professional Discipline. As a board member, she co-authored the hands-on practical examination as part of the licensure process for Veterinary Technicians in New York State. Sandra served on the SUNY Delhi (Vet. Tech/Lab Animal) Curriculum Advisory Council and currently serves on the Ulster County Community College (UCCC) (Vet. Tech) Curriculum Advisory Council. Sandra earned the Certified Veterinary Practice Manager (CVPM) designation in 1994 and has been certified by United Nations Emergency Animal Rescue Service. Sandra has been a member of the VHMA since 1993 and was first elected to the VHMA Board in 2000 where she has served as both Director and President. She currently serves as the VHMA Board Liaison to the CVPM Board.
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Immediate Past President
Susan Prowse, CVPM
Susan began working in the veterinary field in 1982 as a technician/receptionist for a small animal clinic. In 1986, she started working for the University Veterinary Hospital where she worked her way up the ladder to her current position as the Hospital Manager. As the Hospital Manager, Susan assisted in the design and planning of a brand new facility which opened in 1996 and helped the University Veterinary Hospital grow from a three doctor practice in 1986 to the current nine doctor practice. In 1994, Susan received her CVPM designation. She has been a member of the VHMA since 1989 and has served as the State Representative to Arizona. Susan has served on the VHMA Board since 2000 as an Area Director, Secretary, Vice President and President.
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Executive Director
Christine Q. Shupe, CAE
Christine graduated from the State University of New York College at Oswego in 1992 with a Bachelor of Arts degree, major in Political Science. Christine started her career in 1992 as an administrative assistant for the lobbying firm of Shea and Gould in Albany, NY. In 1994, Christine continued her career at the New York State Legislature as the Legislative Aid to Assemblywoman Frances T. Sullivan. In 1997, Christine joined the association management firm of Capitol Hill Management Services where she first started serving as the Executive Director to the VHMA in 1998. In 2003, Christine earned the Certified Association Executive (CAE) designation awarded by the American Society of Association Executives. After moving from New York to Florida in 2004, Christine started her own management company, CQS Management Service, LLC where she continues to serve as the VHMA Executive Director.
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