From the Manager's Bookshelf - Team Satisfaction Pays: Organizational Development for Practice Succe
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       From the Manager's Bookshelf

Book Title: Team Satisfaction Pays: Organizational Development for Practice Success
ISBN: 978-1-88578-019-5

Author: Carin A. Smith, DVM

Year Published: 2008
Smith Veterinary Consulting www.smithvet.com

Helpful to: Practice Managers, Team Leaders and Practice Owners

Brief Review: Concrete steps to improve performance, enhance team satisfaction, and create business success. Define ‘good attitude’ and get it; decrease turnover; improve efficiency; hold people accountable; recognize and resolve “systems issues”; involve team members in client retention, client satisfaction, and growing your practice. Improve teamwork and increase productivity. Includes CD with action learning exercises for leaders and the team.

Reviewers Comments: Do you attend management continuing education only to find you aren't able to implement what you learned? Do you have great ideas, but a tough time getting them going or sustaining energy? This book includes concrete, specific steps to get the entire team on board. You and your team can enjoy your work and improve productivity. Start with clarifying your practice vision, strategic planning, and creating organizational structure. Then learn how to get people motivated. Team exercises take you step by step to improve your practice. Carin A. Smith, DVM
 

From the Manager's Bookshelf is a member service of the Veterinary Hospital Managers Association, Inc. (VHMA) www.vhma.org. The resources and/or publications contained in From the Manager's Bookshelf are for informational purposes only. The views and opinions expressed by member reviewers are not those of VHMA. The VHMA does not seek to endorse or promote these resources and/or publications and does exercise any responsibility over the content. VHMA does not accept liability due to errors and omissions. 
 

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