| From the Manager's Bookshelf
Book Title: Team Satisfaction Pays: Organizational Development for Practice Success
Author: Carin A. Smith, DVM
Year Published: 2008
Smith Veterinary Consulting www.smithvet.com
Helpful to: Practice Managers, Team Leaders and Practice Owners
Brief Review: Concrete steps to improve performance, enhance team satisfaction, and create business success. Define ‘good attitude’ and get it; decrease turnover; improve efficiency; hold people accountable; recognize and resolve “systems issues”; involve team members in client retention, client satisfaction, and growing your practice. Improve teamwork and increase productivity. Includes CD with action learning exercises for leaders and the team.
Reviewers Comments: Do you attend management continuing education only to find you aren't able to implement what you learned? Do you have great ideas, but a tough time getting them going or sustaining energy? This book includes concrete, specific steps to get the entire team on board. You and your team can enjoy your work and improve productivity. Start with clarifying your practice vision, strategic planning, and creating organizational structure. Then learn how to get people motivated. Team exercises take you step by step to improve your practice. Carin A. Smith, DVM
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