Benchmark Survey Page for American Feline Practitioners (AFP)
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Welcome American Feline Practitioners

 

 

Practice Diagnostic Report
Client Satisfaction Survey
Compensation and Benefits Survey

 

Practice Diagnostic Report

A personalized comparative Practice Diagnostic Report provides you with useful and unique management statistics about your business. Your personal report will show what areas of management in your hospital are successful and what areas need attention. Your report will also provide comparisons to the average and top-performing practices in the nation. The Practice Diagnostic Report examines five (5) key areas of practice management: scheduling, clients statistics, human resources, expenses and fees.

 

An important component of your personalized Practice Diagnostic Report is the inclusion of specific recommendations relating to improvements in the practice’s bottom line that can be attained by achieving appropriate fixed and variable expense targets and charging appropriate fees. This analysis has enabled practices (which have used this diagnostic tool) to increase their net profit by tens and sometimes hundreds of thousands of dollars.

 

The information in the report can be used to:

           set targets to improve scheduling and client flow

           better manage clients to ensure the right mix of clients for the facility and staff

          set appropriate staffing levels

           help control costs and set budget targets

           decrease expenses and

           set appropriate fees

 

A NEW FEATURE of the Practice Diagnostic Report is the inclusion of a Practice Value Estimate that will show how much the practice is worth. The Practice Value Estimate is based on information provided in the practice diagnostic survey and the practice financial statement.

 

Specific surveys are available for small animal, large animal, mixed practices, feline only practices, and specialty and emergency practices. Sample surveys and personalized reports are available on this Web site or through the VHMA Office.

 

Cost To You
VHMA Members: FREE to the first 400 annually. After the first 400, the cost to members is $100
Non-Members: $350 per survey kit
AFP, one-time offer FREE

 

Click Here to read more detailed information about the VHMA Practice Diagnostic Report. Click Here to download or print a PDF brochure with the details. Click Here to request more detailed information be mailed to you.

 

Surveys and Sample Report:

Practice Diagnostic Survey for Feline Practices

Sample Report for Feline Practices

 

           

Client Satisfaction Survey

  

A client survey can provide a very valuable snapshot of how well a hospital is serving clients. A personalized Client Satisfaction Report provides veterinary managers and practice owners with an accurate measurement of current client satisfaction levels, as well as a rating of the importance of each aspect of their practice to their clients. 

 

Your personalized report can be that essential tool necessary to establish a baseline for client satisfaction against which future comparisons can be made to gauge your progress in improving your customer service and ultimately your practice’s profitability.

 

The information in the report can be used to:

            improve customer service;

            decrease the stress associated with dissatisfied clients; and

            provide an effective tool to change staff behavior.

           

How It Works – each participating practice will receive a kit containing 200 pet owner surveys and/or where applicable, 200 food animal producer surveys. The surveys ask clients to respond to questions about their level of satisfaction with various aspects of the practice. Clients will also be asked to comment on the most important factors in choosing a hospital. Managers and staff distribute the survey along with a self-addressed, stamped envelope to their clients. Completed client questionnaires are returned to a dedicated U.S. postal address. Researchers then compile and analyze the data and return a personalized report once a minimum of 70 of the 200 client surveys have been received.

           

Specific surveys are available for small and large animal practices. You can also request a kit for both. There is no limit to the number of kits that may be purchased. For example: if you wish to perform a satisfaction survey for each of your veterinarians or for multiple practice locations, you can.

 

Sample surveys and personalized reports are available on this Web site or through the VHMA Office.

 

Cost To You
VHMA Members: $150 per survey kit
Non-Members: $450 per survey kit

  

Click Here to read more detailed information about the VHMA Client Satisfaction Survey. Click Here to download or print a PDF brochure with the details. Click Here to request more detailed information be mailed to you.

  

Sample Report, Survey & Order Form:

Sample Client Satisfaction Report

Sample Client Survey

 

 

Compensation and Benefits Survey

 

 

 

 

The VHMA Compensation and Benefits Survey is designed to examine the level of compensation and benefits provided to Non-DVM Staff, Associate DVMs and Veterinary Managers in North America. The survey is conducted on a bi-annual basis and provides a comprehensive report to help managers compare their current pay structure to remain competitive in today’s market.

 

The bi-annual report includes compensation characteristics broken down by:

           position and responsibilities

           credentials

           years of experience

           type of practice

           years at current location

           split shifts and

           geographical region

              

Cost To You
VHMA Members: FREE
Non-Members: $250 per survey kit

 

Click Here to read more detailed information about the VHMA Client Satisfaction Survey. Click Here to download or print a PDF brochure with the details. Click Here to request more detailed information be mailed to you. 

 

A help line is available to assist members with their benchmark surveys, reports, and to answer any questions or explain the results received.

 

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