Friday, February 10, 2012
8:00 a.m. to 12:30 p.m.
Human Resources Workshop - Debbie Hill, CVPM and Susan Savage, CVT, CVPM, MBA
Do the people you hire bring strong technical skills and experience to the practice but not much in the way of warm fuzzy? If your mission is to be the best warm, fuzzy clinic in town, you may be experiencing a disconnect that affects client care, marketing and profitability. Developing a Human Resource Strategy to match your Business Strategy is the missing link. Each practice has its own strategic plan and goals specific to individual markets. The goal of the Human Resource Management workshop is to guide you through the steps of developing a strategy to parallel your people and business strategies.
Your business strategy can only succeed if employees are committed to achieving the organization's goals and if the right set of skills is in place. This workshop will examine Human Resource Strategy and outline ways to align it to your Practice Strategic Plan. You will take home tools to continually assess the compatibility of these vital management areas.
12:30 – 2:00 p.m. – Lunch Program Sponsored by
2:00 – 5:00 p.m. - Case Study
The VHMA case study is an educational format in which a fictional practice case is presented and the attendees are given the opportunity to offer a remedy or suggestions on the particulars of the case. The fictional practice case is intended to involve the attendees in, in-depth study and discussion of all areas of practice management including: Human Resources; Business Law; Insurance and Ethics; Marketing; and Financial and Organizational Management.
6:00 p.m. – Welcome Reception
Saturday, February 11, 2012
8:00 a.m. to 12:30 p.m.
Project Management: Techniques for Success - Peter Ainslie, CVPM and Jon Cunnington, MBA, CVPM
This workshop will introduce project management techniques. Participants will work in groups utilizing a project management framework to develop a financial executive summary, organizational chart, and client satisfaction survey. Mini-case studies will provide the background information for each of these activities.
Triumphs and Blunders: An Honest Sharing of Implementation Approaches by Those Who Tried Them
Predetermined presenters and topics are selected to share "mini-case studies" on recent changes they have implemented in their practice. Presenters will share the entire story - from the reasons why decided to make a change to the final outcome, good or bad. Discussion, input and comment from the audience is encouraged.
12:30 p.m. - 2:00 p.m. - Lunch Program Sponsored by
3:30 p.m. - 5:30 p.m. - VIP City Tour of New Orleans - 2 hours (optional)
2:00 p.m. - 5:00 p.m. - Roundtable Discussions (optional)
Roundtable Discussions are among the most flexible and informal educational formats offered at VHMA educational events. Roundtable Discussions allow for extended discussion among a small cohort of professional colleagues. Roundtable Discussions are excellent venues for giving and receiving targeted feedback and engaging in in-depth discussions. Attendees are broken up into groups of 6 to 10 individuals and are presented with predetermined topics for time-limited discussions.
What is your value to your practice and what are your rewards?
Recruiting pool, what ponds are you fishing in?
Wellness Plans: are you using them? Are they effective?
What is the best thing you have done in the past year to motivate your staff?
How do you use consultants in your practice and what are your expections?
Sunday, February 12, 2012
8:00 a.m. to 12:30 p.m.
Employee Benefits and Incentive Workshop - Andreas Pahl, MPA, MBA, SPHR, CVPM and Bash Halow, BA, CVPM, LVT
The purpose of this workshop is to consider and discuss the use of employee benefits as a recruitment and retention tool. We will focus on answering the following question: How do you keep them after you have gotten them in the door and trained them?
Topics to be covered include: Health Insurance, Disability Insurance: long and short term, Dental Insurance, Life Insurance, Time Off Strategies, Pet Care Discounts, Continuing Education, Flexible Scheduling, Work-Life Balance, Technician School Assistance, Promotional Opportunities, Job Enrichment, Culture and Working Environment.
Finance Panel Discussion
A panel discussion is designed to provide an opportunity for a group of colleagues to hear several people knowledgeable about a specific issue or topic, present information, and discuss personal views and experiences. A VHMA panel discussion also allows opporunity for question and discussion among the audience itself.
Associate and Owner Compensation Models - How is your compensation structured?
What is your pricing model?
How many inventory turns is appropriate?
How are you using your bank? Friend or Foe?
What percent of your revenue are you reinvesting in your practice? What are you reinvesting in?