Annual Conference - Proceedings 2011
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Speaker Biographies


The follow presentation documents are provided for the benefit of the VHMA members who are registered to attend our upcoming Annual Meeting and Conference.  The materials were prepared and provided by the guest presenter and/or author, who holds the copyright.  All rights reserved.  No part of these documents may be reproduced in any form without the permission of copyright holder. Opinions expressed in presentations are those of the author and not of VHMA and should not be construed as professional legal or financial advice. VHMA cannot accept liability due to errors or omissions.

     Friday, October 14, 2011

GENERAL SESSION 9:00 a.m. to 12:30 p.m.
How To Get Your Customers Swearing BY you NOT at You 
Telephone Inquires Are Not Always About Price

GENERAL SESSION 2:00 p.m. to 4:00 p.m.

Best Practices in Software Usage from the Trenches (Roundtable Discussions) 

     Saturday, October 15, 2011

BREAKOUT TRACKS - 9:00 a.m. to 12:30 p.m.

TRACK 1 - Fundamentals for New Managers
Foundations: Where Successful Practice Management Begins 
Take home tools:        Bingo Contest    
                                       Sample DISC Profile 
                                       Disc Scenarios 
                                       Disc Action Plan Exercise

TRACK 2 - Advanced Topics for Veteran Managers
Roundtable Discussion   

TRACK 3 - Topics for Emergency and Referral Practices
Roundtable Discussions  

GENERAL SESSION 2:00 p.m. to 5:00 p.m.

Well-Managed Practice Topics - Pockets of Excellence 

     Sunday, October 16, 2011

GENERAL SESSION 9:00 a.m. to 12:30 p.m.
Becoming a Public Relations Savvy Veterinary Practice: Strategies for Success   


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