FRIDAY, September 27, 2013
7:00 a.m. to 5:00 p.m. Conference Registration
7:30 a.m. to 8:30 a.m. Continental Breakfast with Exhibitors
7:30 a.m. to 8:30 a.m. Open Committee Meetings (VHMA Committee Information)
8:30 a.m. to 12:00 p.m. GENERAL SESSION
Practice Finances – New Concepts for Old Problems
Guest Speaker: John Tait, BSc, MS (Fin.) DVM, MBA, CFP
This program will cover three critical areas of practice management that need a fresh approach. #1. Revenue Based Inventory Control – the cost of goods is one of the most challenging and over-expensed areas in veterinary practice operations. This session links control of the cost of goods expense with the volatility of revenue, and provides an easy to adapt system to determine 'order-up' points and 're-order' points for all consumables. #2. Informed Capital Spending - whether capital spending decisions are for facility additions/improvements, equipment, vehicles, or other capital expenditures, decision makers should pro-actively conduct a thorough analysis of projected financial and time frame returns to facilitate sound decision making. In hindsight, a decision audit function should also be performed to reconcile effective decision making. This session reviews both the capital spending calculations and considerations, and demonstrates a decision audit function. #3. Pricing models - veterinary hospitals have a number of potential pricing models to choose from when setting fees. Effective pricing should not only cover costs, but provide a profit margin and return for the owners. This session illustrates the various pricing models and focuses on the newest concept, margin based pricing and how it should be applied.
12:00 p.m. to 2:00 p.m. Lunch with Exhibitors
2:00 p.m. to 4:00 p.m. GENERAL SESSION
Roundtable Discussions are among the most flexible and informal educational format offered at VHMA educational events. Roundtable Discussions allow for extended discussion among a small cohort of professional colleagues. Roundtable Discussions are excellent venues for giving and receiving targeted feedback, engaging in in-depth discussions, and meeting colleagues with similar interests.
To facilitate Roundtable Discussions, attendees are broken up into groups of 6 to 10 individuals per round table. A predetermined topic is assigned to each round table. The topics are provided to initiate in-depth discussion on one or more subject matters. A subject matter expert is assigned to moderate each round table and topic. When the program begins, attendees are instructed to start discussion on the predetermined topic(s) at their respective table. Discussion sessions are time-limited (based on total number of attendees and topics) and may range from 15 to 30 minutes per discussion session. At the conclusion of each discussion session, a program moderator will announce that the current discussion session has concluded and that it is time for attendees to rotate to another table and topic(s). Attendees may pick and choose topic discussions they wish to participate in. Table moderators may take notes which will be made available to attendees after the event.
- Marketing: The pros and cons of surveying your clients. What works, what does not?
- Finance: Wellness Plans – how do you compensation your associates?
- Finance: How do you get your clients out of the recession mindset?
- Human Resources: How do you prepare for predictable staff loss?
- Operations: The pros and cons to staff teams?
- Leadership: Change implementation - what have you found effective in helping your staff understand the end game?
- Human Resources: Onboarding new associates, what are your best practices?
- Legal: How do you protect your practice from liability if you have volunteers?
- Marketing: What are your strategies for capturing client email addresses?
- Human Resources: What are your most telling interview questions?
- Inventory: How do you find the right personality for the job?
4:15 p.m. VHMA General Membership Meeting
5:00 p.m. Patterson Sponsored Reception
6:30 p.m. CVPM Board of Directors (Board Members Only)
* Separate registration required, attendance is limited.
** Attendance limited to CVPM members only.