Annual Conference 2013 - Programs At A Glance
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FRIDAY, September 27, 2013

8:30 a.m. to 12:00 p.m. GENERAL SESSION

Practice Finances – New Concepts for Old Problems

Guest Speaker: John Tait, BSc, MS (Fin.) DVM, MBA, CFP

This program will cover three critical areas of practice management that need a fresh approach. #1. Revenue Based Inventory Control – the cost of goods is one of the most challenging and over-expensed areas in veterinary practice operations. This session links control of the cost of goods expense with the volatility of revenue, and provides an easy to adapt system to determine 'order-up' points and 're-order' points for all consumables. #2. Informed Capital Spending - whether capital spending decisions are for facility additions/improvements, equipment, vehicles, or other capital expenditures, decision makers should pro-actively conduct a thorough analysis of projected financial and time frame returns to facilitate sound decision making. In hindsight, a decision audit function should also be performed to reconcile effective decision making. This session reviews both the capital spending calculations and considerations, and demonstrates a decision audit function. #3. Pricing models - veterinary hospitals have a number of potential pricing models to choose from when setting fees. Effective pricing should not only cover costs, but provide a profit margin and return for the owners. This session illustrates the various pricing models and focuses on the newest concept, margin based pricing and how it should be applied.

2:00 p.m. to 4:00 p.m. GENERAL SESSION 

 Roundtable Discussions

Roundtable Discussions are among the most flexible and informal educational format offered at VHMA educational events. Roundtable Discussions allow for extended discussion among a small cohort of professional colleagues. Roundtable Discussions are excellent venues for giving and receiving targeted feedback, engaging in in-depth discussions, and meeting colleagues with similar interests.

To facilitate Roundtable Discussions, attendees are broken up into groups of 6 to 10 individuals per round table. A predetermined topic is assigned to each round table. The topics are provided to initiate in-depth discussion on one or more subject matters. A subject matter expert is assigned to moderate each round table and topic. When the program begins, attendees are instructed to start discussion on the predetermined topic(s) at their respective table.  Discussion sessions are time-limited (based on total number of attendees and topics) and may range from 15 to 30 minutes per discussion session. At the conclusion of each discussion session, a program moderator will announce that the current discussion session has concluded and that it is time for attendees to rotate to another table and topic(s).  Attendees may pick and choose topic discussions they wish to participate in. Table moderators may take notes which will be made available to attendees after the event.

Roundtable Topics:

  • Marketing: The pros and cons of surveying your clients. What works, what does not?
  • Finance: Wellness Plans – how do you compensation your associates?
  • Finance: How do you get your clients out of the recession mindset?
  • Human Resources: How do you prepare for predictable staff loss?
  • Operations: The pros and cons to staff teams?
  • Leadership: Change implementation - what have you found effective in helping your staff understand the end game?
  • Human Resources: Onboarding new associates, what are your best practices?
  • Legal: How do you protect your practice from liability if you have volunteers?
  • Marketing: What are your strategies for capturing client email addresses?
  • Human Resources: What are your most telling interview questions?
  • Inventory: How do you find the right personality for the job?

SATURDAY, September 28, 2013

8:30 a.m. to 12:00 p.m.  BREAK OUT SESSIONS

      TRACK 1

Legally Addressing Employee Discipline

Guest Speaker: Jodie-Beth Galos, Esq., SPHR

Progressive discipline is critical in changing poor performers, and this course focuses on how to perform progressive discipline properly, and fairly. Attendees will learn the steps needed to address unacceptable performance issues within your practice. If the employees’ performance is not improving, learn how to terminate an employee properly, professionally, and most importantly legally.

     TRACK 2

Monitoring Practice Profitability

Guest Speakers: David McCormick, MS and Leslie Mamalis, MBA, MSIT, CVA

This program will present tools and concepts to help managers estimate their "true profitability," regardless of their legal form of organization. Knowing how a practice's profitability compares with others is only the first step: the real challenge is to maintain the delivery of quality medicine, provide excellent client service, and also give the owners a reasonable return on their investment. Managers play an important role in this process; this workshop will focus on aspects of practice valuation and specific areas that provide attendees with a starting point to make changes for the improved profitability and a way to monitor the progress.

     TRACK 3

The Future of Emergency and Referral Veterinary Practice

Guest Speaker: Anthony J. DeCarlo, VMD

Veterinary medicine is a profession in rapid change right now. The economy, politics, staff/customer expectations, supply and demand, and technology (just to name a few) all have an impact on how we conduct business. In order to remain successful, keen practice managers need to know how to recognize environmental changes and must adapt quickly.
 
Emergency and referral practice is particularly impacted as these practices offer unique services, and have specific needs. As a founding partner, and CEO of the Red Bank Veterinary Hospital Healthcare Network, the industry's largest private hospital network consisting of 24-hour emergency, critical care and specialty hospitals, Dr. DeCarlo has successfully navigated the industry’s changing demands to celebrate 27 years in veterinary care.
 
This presentation will be a frank discussion, a "reality check" if you will, on the current state of veterinary profession, and what the future looks like for emergency and referral practices. The program will include an interactive component where all participants are encouraged to participate in discussion and forecasting the future.

2:00 p.m. to 5:00 p.m. GENERAL SESSION

Behavior-Based Employment Interviewing

Guest Speaker: Jodie-Beth Galos, Esq., SPHR

All of your candidates look qualified on paper so how do you choose the correct one? Behavior-based interviewing can help you pick the person who’s the best job fit. Instead of relying on your gut instinct, use this structured, job-specific, organization-specific approach to gather the information you really need and pinpoint the most appropriate candidate.

With a little preparation up front, you’ll be armed to spot red flags, determine applicants’ skill and will to do the job, use the telephone to cut your time investment, avoid potentially damaging questions and ask behavior-based questions instead, get candidates to open up and reveal who they really are, and use all your data to make a good job placement decision.

This program will provide you with the tools to determine how a person is likely to act on the job based on their motivation so you can avoid costly hiring mistakes.

 

SUNDAY, September 29, 2013

8:30 a.m. to 12:00 p.m.  GENERAL SESSION

The Healthy Workplace: A Team Approach to Better Culture, Medicine and Business

Guest Speaker: Bash Halow, BA, CVPM, LVT and Brenda Tassava, CVPM, CVJ

Conflict, dysfunction, stress and employee dissatisfaction in our industry may be pervasive, but there are realistic, doable policies you can implement to stop these debilitating phenomena from swallowing your practice’s potential. Attendees will learn to create and implement communication policies and tools, work schedules, benefit and incentive programs, meeting agendas and hiring and training processes that reduce intra-office conflict, improve employee retention and increase productivity.

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