The Nominating Committee of the Certified Veterinary Practice Manager Board presents the following Slate of Nominees for the Offices of the Board of Directors for the 2015-2017 term. The term shall commence at the conclusion of the 2015 Annual General Membership Meeting. The annual membership meeting is scheduled for Friday, September 11, 2015, to be held at Lowes Philadelphia Hotel in Philadelphia, PA.
Additional nominations of qualified individuals for these positions may be submitted in writing to the Executive Director over the signature of fifteen (15) members of the Corporation eligible to vote, not less than sixty (60) days prior to the annual membership meeting.
An official proxy ballot will be electronically mailed to each member eligible to vote no less than forty-five (45) days prior to the annual membership meeting. The return deadline for receipt of proxy ballots shall be fifteen (15) days prior to the annual membership meeting. Voting shall be by plurality vote of the proxy ballots submitted. The results will be presented to the membership at the annual membership meeting.
Sandra Brown Wiltshire, LVT, CVPM (Walden, NY)
Sandra has 44 years of experience as a Veterinary Technician and Practice Manager in both small animal, exotic, and mixed practice. She currently owns a practice management consulting business to assist Veterinary Practice owners with evaluating, developing, and implementing the latest management techniques to provide quality client-patient service. Sandra is a full-time Assistant Professor in the Veterinary Technology Program at SUNY Ulster. She is a guest lecturer on Veterinary Technician and Practice Management subjects. Sandra served two terms on the New York State Board for Veterinary Medicine and now serves on peer review panels which rule on disciplinary actions brought before the Office of Professional Discipline. As a State Board member, she co-authored the hands-on practical examination as part of the licensure process for Veterinary Technicians in New York State. Sandra served on the SUNY Delhi (Vet. Tech/Lab Animal) Curriculum Advisory Council and currently serves on the SUNY Ulster (Veterinary Technology) Curriculum Advisory Council. She is a member of the National and North East Associations of Veterinary Technician Educators. Sandra earned the Certified Veterinary Practice Manager (CVPM) designation in 1994 and has been certified as an Emergency Animal Rescue Service first responder. Sandra has been a member of the VHMA since 1993 and was first elected to the VHMA Board in 2000 where she has served as both Director and President. Sandy has served on the CVPM Board since 2006 as the liaison to the VHMA Board, the Treasurer and the Co-Chair.
Debbie Hill, CVPM, SPHR (Pensacola, FL)
Debbie Hill is the hospital administrator for a veterinarian with four Florida veterinary hospitals. She entered the profession in 1989 at the front desk of a one doctor practice in Denver and has worked with nine hospitals with 4-45 employees in three states, often as multiple practice settings.
In addition to on the job experience, her training includes AAHA’s VMDS, VMI and a wide variety of veterinary management conferences each year to stay current. After several years of indecision, taking Marketing 101 at the local college proved to be the turning point in her decision to pursue certification. While her hospitals grew, she took the college courses needed to apply for the CVPM, attended 2-3 management conferences annually and received her CVPM in 2005. With a mind for lifetime learning, she sat for the PHR (Professional in Human Resources) through the Society of Human Resources Management in 2011 and then the SPHR (Senior Professional in Human Resources) in 2015.
Debbie is a Management Instructor for Patterson Veterinary University and has been teaching throughout the country since 2008. She enjoys meeting managers and has spoken at Veterinary Hospital Managers Association, Florida Veterinary Medical Association, Wild West Veterinary Conference and Atlantic Coast Veterinary Conference. In addition, she has offered webinars on human resource and financial topics for the VHMA.
Realizing she has been privileged with a wealth of exposure to management experience and education, Debbie has a strong desire to help other managers achieve their career goals and speaks to local manager groups around the country each year. She served on the Board of Directors for VHMA for six years and acted as the liaison for the CVPM Board.
She is a mixed media artist (anything with ink and paper) and Bible class teacher who enjoys time with her husband, their three daughters, three sons in law, three grandchildren, two schnauzers, and Maggie, the grand dachshund. It’s challenging but fulfilling life.
Susie Crockett, CVPM (Indianapolis, IN)
Susie Crockett began her veterinary career as a receptionist in 1999 for a two-facility practice while attending Purdue University. As she began assisting the manager of the practice she was identified as a leader. Susie was then trained to take over Office Manager duties at the satellite location for the practice. During that role, the hospital owners decided to separate the facilities and Susie became an instrumental part of dividing the two practices. Susie along with the sole owner of the satellite facility devised a plan to turn the satellite facility into an independent AAHA Accredited veterinary practice with full service boarding and grooming. This experience was the catalyst for her realization that she truly enjoyed and excelled at managing a veterinary hospital from the ground up. Susie graduated from Purdue University in 2006 with a Bachelor’s of Science Degree in Organizational Communication. She had a passion for Human Resources, particular hiring and staff development.
After relocating to Indianapolis, Susie became the Practice Manager at Eagle Creek Animal Clinic. She quickly became an active participant in the Veterinary Management Association of Indiana (VMAI). Susie became a board member of the VMAI, holding positions as Vice President in 2011 and President in 2012. While serving this organization, Susie worked with the Board to help it grow from a small group of managers meeting monthly to larger quarterly workshops. In 2014, Susie took on the position as Human Resource Director at IndyVet Emergency and Specialty Hospital, a 24-hour emergency and referral practice with a team of over 60 members. She also helps oversee their associated general practice, 30th Street Animal Hospital.
Susie joined the Veterinary Hospital Managers Association (VHMA) in 2008. She earned her CVPM designation in 2009. She currently serves on the Membership Committee and was a member of the 2013 Special Education Task Force. She is a member of the American Animal Hospital Association (AAHA) and Veterinary Emergency and Critical Care Society. Susie finds staff development, team involvement, and practice cultures are her favorite areas of Veterinary Management. She is currently serving as a Communications Instructor for VetMed Team and actively pursuing her PHR. When she is not working, she is busy keeping up with her very active children and their dog.
Andreas Pahl, MBA, MPA, SPHR, SHRM-SCP, CVPM (Pearl River, NY)
Andreas brings over 20 years of combined veterinary and human health care administration experience to the VHMA. He currently works with Burzenski & Company as a Veterinary Consultant, and was formerly the Hospital Administrator for the Valley Cottage Animal Hospital, a role in which he was strongly focused on Finance, Information Technology and Human Resources. His background also includes managing another veterinary hospital and extensive experience both in human hospital administration and various emergency medical services positions. Additionally, he is very proud to be a Management Instructor for Patterson Veterinary University’s Practice Management Series, and enjoys helping other managers to work through their operational challenges.
In 2001, Andreas earned a Master’s in Public Administration with a concentration in Healthcare Administration. He also earned a Certificate of Advanced Studies in Gerontology in 2003, and a Master’s in Business Administration with a Finance concentration in 2005. In 2008 Andreas earn the Senior Professional in Human Resources (SPHR) certification credential and achieved Certified Veterinary Practice Manager (CVPM) certification in 2010. He added the SHRM Senior Certified Professional (SHRM-SCP) designation in 2015.
His passion for excellence in client care and operational efficiency has inspired him to share his years of hard-learned lessons with others in the veterinary community. National publications such as AAHA Trends Magazine and DVM360 have featured his insight and perspective. As an active member of the VHMA serves on the Program Committee and has served on the CVPM Board since 2013.
Shelby Terry-Wolfe, DVM, MBA, MAg, CVPM (Daytona Beach, FL)
Dr. Wolfe attended St. Matthew’s University School of Veterinary Medicine and North Carolina State University College of Veterinary Medicine to obtain her veterinary degree. She is currently employed at the Halifax Humane Society in Daytona Beach, FL.
Prior to veterinary school, Dr. Wolfe managed a small animal hospital for 11 years. During her time as Hospital Administrator, she was responsible for all aspects of the business including: Human Resources, Law & Ethics, Marketing, Practice Organization and Finance. It was during this time that she earned the Certified Veterinary Practice Manager (CVPM) designation. She joined VetMedTeam.com in 2008 and was part of the course creation team.
Dr. Wolfe is a member of the Veterinary Hospital Managers Association, the American Animal Hospital Association and the American Veterinary Medical Association. Dr. Wolfe is married to a very supportive husband, and has two wonderful children, three cats, two dogs and two bearded dragons.
Peter Ainslie, CVPM (Halifax, NS)
Peter began working at the Halifax Veterinary Hospital when he was 13 years old and continued to work as a Veterinary assistant and in client relations until his first year of University. After completing a Bachelor of Business Administration at Mount St. Vincent University, Peter rejoined the practice as Practice Manager in 1988.
In 2000, Peter completed the requirements and passed the Certified Veterinary Practice Managers (CVPM) certification. Also, in 2000 Peter had the opportunity to become a VHMA Board member and served first as Treasurer and then as President. The involvement on the board was a career developing experience. Today, Peter is a partner with his father, Dr. Ross Ainslie in the ownership of three hospitals in Halifax, Nova Scotia, with a great team of 50 individuals. With the involvement of his wife Peggy and daughter Carissa in the practice, he hopes to continue the legacy that his father began almost sixty years ago.
Peter is also a member of AAHA and is a group facilitator for Veterinary Study Groups (VSG). Peter has been serving on the CVPM Board as the Canadian Representative since 2010.