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Advancing Managers, Transforming Practices

The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.

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This elite program supports rising stars in veterinary management who will influence the future of their practice and guide the future direction of the profession.

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VALUE-BASED Strategic Pricing Tools

Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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Organizational Diagnosis and Design Toolkit & Resources

It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.

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Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.

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Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.

Recent Discussions

  • Profile Picture

    RE: Prorating PTO

    Posted in: Open Forum

    That's a hard one. It would depend on what your handbook states. If there is nothing in your handbook addressing this situation I would just call it even and not ask for them to pay it back. If you do have something in your handbook stating that the employee ...

  • Profile Picture

    RE: Label Printers

    Posted in: Open Forum

    When we had pulse, the only compatible printers were dymo - and you couldn't use the newer ones ( they stopped making the 450's). Have they finally changed that issue? ------------------------------ Kelly Cooper owner Clifton Park Veterinary Clinic ...

  • Profile Picture

    RE: Triage services

    Posted in: Open Forum

    We have been using a service called VetTriage (https://vettriage.com/). clients can access this via smartphone or desktop ( will need a web cam though). We only use this service if we are at our capacity for patients or only seeing a certain triage level ...

  • Profile Picture

    RE: Prorating PTO

    Posted in: Open Forum

    We don't do accumulated PTO. After their 90 days they have 8 days to use before their year anniversary. Year two they have 9 days to use. ------------------------------ Sarah Zurmond CVT, CCRP, Staff Manager Country Hills Pet Hospital Eden WI 920-477-3003 ...

  • Profile Picture

    RE: Prorating PTO

    Posted in: Open Forum

    If I'm reading this correctly - and I may not be - employees are allowed to take advances on their PTO? In other words, to use PTO that they haven't earned yet? If that is the case, I would change that policy to not allow unearned PTO to be used. If ...

    1 person recommends this.
  • Profile Picture

    RE: Workers Comp

    Posted in: Open Forum

    Also in CA. Never had a single claim against our WC policy with Hartford, with whom we have other policies. Our WC premiums were set to more than double at our last renewal. We went with Employers. https://www.employers.com/ The premiums are about 30% ...

  • Profile Picture

    Prorating PTO

    Posted in: Open Forum

    What is your advice on moving forward? Per our handbook our PTO is prorated based on time worked within your anniversary year. PTO covers all leave (sick or vacation). On a final paycheck, if a staff member owes the clinic 2 days, I would deduct that ...

  • Profile Picture

    RE: Label Printers

    Posted in: Open Forum

    We did the same. We had custom labels when we switched and still use them without any issues. Had to get the settings correct but once we did, the Zebra is much more reliable with less waste. Scott E Burton, MBA, CVPM Hospital Administrator ...

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Monthly Trends Dashboard Report

VHMA Member KPIs - YOY Change
Revenue 9.6%
Revenue per Unique Patient 8.2%
Patient Visit 3.0%
New Clients -7.8%

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  • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that All Pet Card , a credit card company exclusive to the veterinary industry, has signed on as a Platinum Supporting ...

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