Webinar: Dealing with Clients in the Age of Internet
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When: Thursday, November 12, 2015
1:00 to 2:00 pm EDT

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This webinar addresses the common issues and feelings surrounding social media reviews and addresses the modified approach we have to take when dealing with our clients given their ease of sharing their opinions in these forums.

Presenter: Diana Duncan, CVPM
Diana has a BA in Psychology from UC Davis and became a Certified Veterinary Practice Manager in 1999. She started her veterinary career as a receptionist at Sacramento Animal Medical Group in 1993 and went on to manage a number of different hospitals in the area. At this time, she is the Regional Operations Director for VCA for 18 hospitals in Northern California.  During her time off, Diana enjoys spending time with her family, rooting on her daughter’s college football team, The Crimson Tide, and playing with her dogs, Jovie & LuLu.

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