Webinar - Social Media – Handling Online Haters
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When: Thursday, August 17, 2017
1:00 pm to 2:00 pm EST
Where: United States

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Building a good reputation is not easy---it can take a business years! Once a practice has earned the respect and appreciation of its clients, it is vital to protect and enhance that good name. The occasional complaint or bad review can sting, but it doesn’t have to permanently scar a hard-earned reputation.

This session will demonstrate how employees can effectively monitor online reviews and comments to ensure a positive online presence. Sometimes bad stuff happens but the key is to engage with consumers in an honest, timely and transparent manner.

Participants will learn how to develop a reputation management plan, address negative reviews, engage with reviewers, respond to them with honest, timely and transparent feedback and gain the trust of consumers and ensure positive online relationships.

Speaker: Eric Garcia
IT expert. Digital marketer. Industry thought leader. When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an IT and Digital Marketing consultant working exclusively with veterinary practices. In addition to a long list of satisfied clients, Garcia’s work has been recognized throughout the industry. He speaks regularly at conferences all throughout the world.


Educational content level - management 101

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