CVPM Nominations
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The Nominating Committee of the Certified Veterinary Practice Manager Board presents the following Slate of Nominees for the Offices of the Board of Directors for the 2017-2019 term. The term shall commence at the conclusion of the 2017 Annual General Membership Meeting. The annual membership meeting is scheduled for Friday, September 29, 2017 at the New Orleans, Marriott, New Orleans, LA.

Additional nominations of qualified individuals for these positions may be submitted in writing to the Executive Director over the signature of fifteen (15) members of the Corporation eligible to vote, not less than sixty (60) days prior to the annual membership meeting.  

An official proxy ballot will be electronically mailed to each member eligible to vote no less than forty-five (45) days prior to the annual membership meeting. The return deadline for receipt of proxy ballots shall be fifteen (15) days prior to the annual membership meeting. Voting shall be by plurality vote of the proxy ballots submitted. The results will be presented to the membership at the annual membership meeting.



Debbie Hill, CVPM, SPHR (Pensacola, FL)
Debbie Hill is the hospital administrator for a veterinarian with four Florida veterinary hospitals. She entered the profession in 1989 at the front desk of a one doctor practice in Denver and has worked with nine hospitals with 4-45 employees in three states, often as multiple practice settings.
In addition to on the job experience, her training includes AAHA’s VMDS, VMI and a wide variety of veterinary management conferences each year to stay current. After several years of indecision, taking Marketing 101 at the local college proved to be the turning point in her decision to pursue certification. While her hospitals grew, she took the college courses needed to apply for the CVPM, attended 2-3 management conferences annually and received her CVPM in 2005. With a mind for lifetime learning, she sat for the PHR (Professional in Human Resources) through the Society of Human Resources Management in 2011 and then the SPHR (Senior Professional in Human Resources) in 2015.
Debbie is a Management Instructor for Patterson Veterinary University and has been teaching throughout the country since 2008. She enjoys meeting managers and has spoken at Veterinary Hospital Managers Association, Florida Veterinary Medical Association, Wild West Veterinary Conference and Atlantic Coast Veterinary Conference. In addition, she has offered webinars on human resource and financial topics for the VHMA.
Realizing she has been privileged with a wealth of exposure to management experience and education, Debbie has a strong desire to help other managers achieve their career goals and speaks to local manager groups around the country each year. She served on the Board of Directors for VHMA for six years and acted as the liaison for the CVPM Board.

She is a mixed media artist (anything with ink and paper) and Bible class teacher who enjoys time with her husband, their three daughters, three sons in laws, three grandchildren, one schnauzer and a corgi. It’s challenging but fulfilling life.


Andreas Pahl, MBA, MPA, SPHR, CVPM, SHRM-SCP (Pearl River, NY)
Andreas brings over 25 years of combined veterinary and human health care administration experience to the CVPM Board. He currently works with Burzenski & Company as a Veterinary Consultant, and was formerly the Hospital Administrator for a large NY based general practice and emergency hospital, a role in which he was strongly focused on Finance, Information Technology and Human Resources. His background also includes managing another veterinary hospital and extensive experience both in human hospital administration and various emergency medical services positions. He is very proud to be a Management Instructor for Patterson Veterinary University’s Practice Management Series and really enjoys helping other managers work through their operational challenges, as well as help them to advance their careers.
In 2001, Andreas earned a Master’s in Public Administration with a concentration in Healthcare Administration. He also earned a Certificate of Advanced Studies in Gerontology in 2003, and a Master’s in Business Administration with a Finance concentration in 2005. In 2008 Andreas earn the Senior Professional in Human Resources (SPHR) certification credential and achieved Certified Veterinary Practice Manager (CVPM) certification in 2010. He added the SHRM Senior Certified Professional (SHRM-SCP) designation in 2015.
His passion for excellence in client care and operational efficiency has inspired him to share his years of hard-learned lessons with others in the veterinary community. National publications such as AAHA Trends Magazine and DVM360 have featured his insight and perspective. As an active member of the VHMA, Andreas has served on the CVPM Board since 2013, and has also served on the VHMA Program Committee.


Susie Crockett, CVPM (Indianapolis, IN)
Susie Crockett began her veterinary career as a receptionist in 1999 for a two-facility practice while attending Purdue University. As she began assisting the manager of the practice she was identified as a leader. Susie was then trained to take over Office Manager duties at the satellite location for the practice. During that role, the hospital owners decided to separate the facilities and Susie became an instrumental part of dividing the two practices. Susie along with the sole owner of the satellite facility devised a plan to turn the satellite facility into an independent AAHA Accredited veterinary practice with full service boarding and grooming. This experience was the catalyst for her realization that she truly enjoyed and excelled at managing a veterinary hospital from the ground up. Susie graduated from Purdue University in 2006 with a Bachelor’s of Science Degree in Organizational Communication. She had a passion for Human Resources, particular hiring and staff development.
After relocating to Indianapolis, Susie became the Practice Manager at Eagle Creek Animal Clinic. She quickly became an active participant in the Veterinary Management Association of Indiana (VMAI). Susie became a board member of the VMAI, holding positions as Vice President in 2011 and President in 2012. While serving this organization, Susie worked with the Board to help it grow from a small group of managers meeting monthly to larger quarterly workshops. In 2014, Susie took on the position as Human Resource Director at IndyVet Emergency and Specialty Hospital, a 24-hour emergency and referral practice with a team of over 60 members. She also helped oversee their associated general practice, 30th Street Animal Hospital. Susie now works with Noah's Animal Hospitals, managing one of their general practices and emergency and specialty centers.
Susie joined the Veterinary Hospital Managers Association (VHMA) in 2008. She earned her CVPM designation in 2009. She currently serves on the Membership Committee and was a member of the 2013 Special Education Task Force. Susie finds staff development, team involvement, and practice cultures are her favorite areas of Veterinary Management. When she is not working, she is busy keeping up with her very active children and their dog, Bradley.


Kat Burns, CVPM, CAWA (Boulder, CO)
Kat earned the CVPM designation in 2013 and the CAWA (Certified Animal Welfare Administrator) designation in 2017.  Kat is the Director of Operations and Veterinary Services for the Humane Society of Boulder Valley (HSBV), in Boulder, Colorado. HSBV has a unique business model, with a seven-doctor full-service public veterinary practice alongside a robust shelter medicine program. Revenue generated by the veterinary clinic directly supports the medical care and treatment for homeless animals. Prior to joining HSBV, Kat worked for PetsMart in various management roles, including as hospital manager with PetsMart Veterinary Services. She then moved into animal welfare, accepting a position with the American Humane Association (AHA). After several years working in their animal welfare division, Kat had the opportunity to work in association management as AHA's Director of Corporate Development and Professional Membership. Kat regularly consults with other shelters on navigating the delicate balance between shelter and public medicine while building relationships with community private practice veterinary clinics. Kat has been a VHMA member since 2006. She has served on the Board of Directors since 2013. She currently works with the VHMA staff to manage member volunteer roles within the organization. She previously served on both the Ethics and Membership Committees.

Amy Kelley, MBA, CVPM (Richmond, TX)
Amy like many managers, began her career in high school (19 years ago – YIKES!) as a kennel attendant before and after school. This lead to a passion within the field, allowing her to work in all aspects of the hospital, from Kennel Technician, Technician, Customer Service Representative (her favorite!), Inventory Manager, Practice Manager, Hospital Administrator, and, currently, a District Manager. Throughout her career, she has worked for small animal practices, both smaller and larger hospitals, including those with emergency and 24-hour care.

Throughout this process, Amy realized the passion she had for Practice Management, as this was an area that other managers, including herself, needed help. Amy earned her CVPM designation, with great pride, in 2012, allowing her to further seat her passion for the management field. With this desire at the fore-front, Amy helped create and expand the Houston Veterinary Practice Managers Association, serving on the Board of Directors as President of the association. Through this group, Amy has truly found her calling to help others learn about leadership, management, business growth, and personal exploration. She has the opportunity on a daily and monthly basis to teach others about practice management and help with their daily struggles. She also is performing webinars and regional meetings for the VHMA to help others in their Practice Management journey. Additionally, Amy (with the assistance of her business partner Carol) formed Blue Flame Veterinary Consulting in order to help businesses find their true potential. This allows her a platform to TEACH and INSPIRE others to reach for the stars within their business structure and personal life.

Amy also decided to further her education to ensure her space within the management field by getting her Masters of Business Administration (MBA) in 2017 with a focus on Human Resource Management. This was an amazing process that further inspired Amy to dig deeper to help others.

One of Amy’s true desires in life is to help others reach their potential for PERSONAL growth. Veterinary managers (and other’s in our field) need to help uplift each other, help each other reach for personal successes, and help each other ward off burn out and other insecurities. The CVPM process allows others to learn, grow, and inspire to be a better manager

Melissa Mauldin, CVPM (Orlando, FL)
Melissa began her veterinary career as a receptionist 15 years ago at a small animal practice in Tennessee. After moving to Florida, she began a position as a bookkeeper in a large AAHA accredited practice, where she learned she loved the business aspect of veterinary medicine as much as the animals. After a promotion into management and attending continuing education, where she met some of the great leaders in veterinary medicine, she was inspired to learn even more about practice management and leadership and hasn’t stopped since! She earned her CVPM in 2010 and a BSBA in Management in 2013. In 2012, she joined Bay Hill Cat Hospital as the Practice Manager and currently serves as an Area Practice Manager for Pet Partners, where she mentors other practice leaders to improve communication and leadership within their practice to help them create their own success. She is also a facilitator for Situational Leadership II training, a Ken Blanchard program, as well as chair for the Central Florida Veterinary Practice Manager Association. Melissa also enjoys deepening her knowledge of management and leadership, mentoring others and public speaking. Melissa has been an active member of the VHMA since 2009 and has recently served on the Program Committee.    

Mary Beth Soto, CVPM (Flower Mound, TX)
MaryBeth began her career in the veterinary field in high school, working as a receptionist and kennel tech in a veterinary clinic. After managing several hospitals in different cities throughout Texas, MaryBeth accepted an opportunity at Main Street Veterinary Hospital in 1997, and has been there since. She started as a veterinary technician, and received her CVA (Certified Veterinary Assistant) Level II through the Texas Veterinary Medical Association. She was promoted to manager within six months of employment, and within the year, led the hospital to become AAHA accredited.
MaryBeth was instrumental in the creation and implementation of a dental specialty clinic, bringing in a veterinary dentist to treat referral patients from not only the immediate area, but also three surrounding states. In the past year, the dental specialty clinic has become a residency program and has acquired its first resident. With the addition of the dental specialty program, the hospital name changed to Main Street Veterinary Hospital and Dental Clinic.
In 2011, MaryBeth was awarded the designation of Certified Veterinary Practice Manager (CVPM). She enjoys public speaking and sharing her knowledge and experience, and has given presentations for various manufacturers and distributors. She also speaks at the local practice managers’ groups. MaryBeth is very committed to advancing the role of CVPM and is active in professional organizations. She is currently serving on the board of one of the local veterinary practice managers’ associations.
MaryBeth’s special interest is technology. She serves as the IT person at Main Street, and is always discovering new ways to use technology to make the hospital more productive.


Everette W. Bannister III, DVM, CVPM (Milton, GA)
Dr. Bannister most recently worked at a 16-doctor general practice in Atlanta, GA for six years. He served as the Surgical Director, a CVPM, and a shareholder. Dr. Bannister earned his CVPM designation in 2014. Along that journey, he held various positions such as boarding manager, client service manager, and medical director. Dr. Bannister specializes in areas of business, clinical and practice operations management, such as human resources, marketing, financial analysis, and medical standards of care. In 2013, he earned his AAHA Certificate in Veterinary Practice Administration from Purdue University’s Veterinary Management Institute. Dr. Bannister began his veterinary career in 2007 while working in three animal practices under a single owner. Currently, he is breaking ground to build Family Tree Animal Clinic, his own small animal general practice in Milton, GA—slated to open in 2018.

In 2014, Dr. Bannister joined the Veterinary Hospital Managers Association, Inc. Since 2007, he has been a member of the American Veterinary Medical Association, the American Animal Hospital Association and the USDA APHIS National Veterinary Accreditation Program.

Dr. Bannister was born in Nassau, Bahamas, and was also raised in Bermuda and on the East Coast in the U.S. He and his wife Andrea have one toddler-age daughter and two senior cats to make for a lively household. They enjoy live music, festivals, traveling, NBA basketball and spending time with their extended family and friends.


Peter Ainslie, CVPM
Peter began his career in veterinary hospital management in 1988 after completing a Bachelor of Business Administration, with the Halifax Veterinary Hospital in Halifax, Nova Scotia. He is currently owns three AAHA accredited hospitals, which have been in his family since 1953. In 2000 Peter completed his CVPM designation and joined the board of VHMA in the role as Treasurer and held the position of President from 2005-2007. Peter has been facilitator of a number of Veterinary Study Groups since 2004 and currently facilitates VMG-14 and VMG-32 (Canadian group). Peter has held the position of the Canadian representative on the CVPM board since 2010.

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