2017 Regional Workshops
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Program Schedule

Registration Rates


Employer Justification Letter




Gearing Up: Staff Training to Impact Performance

Many daily struggles in efficiency and performance of our veterinary practices are caused by lack of training or ineffective training, even in the most successful hospitals. Finding the time and the appropriate methods to train are constant challenges that leaders face. Ever wonder why we see the most talented employees excel in performing skills but not in teaching others to do so? Have you ever felt like you told someone how to do something time and time again, yet he/she still doesn’t get it? Most of us have never really been taught how to train!

To powerfully lead the veterinary practice, we must be able to impact team members’ performance and drive results, which always starts with training. In today’s diverse workforce, understanding how individuals learn and how each have different training needs is the secret to becoming more effective as managers and leaders. As we become more effective trainers, our improved training methods reduce team members’ time to competency, which means we can help them succeed sooner! The tangible results we see from this are greater operational success, more consistent care for our patients, and better communication with and compliance from our clients. The learning culture that develops is one where turnover is reduced because team members feel confident, experience growth, and feel empowered. Become truly adept at training and watch your team develop and thrive!


This full-day interactive workshop is rooted in application and successful examples from practices that have revolutionized their training programs. Attendees will have the opportunity to troubleshoot training challenges from their own practices’ existing training systems and will leave with the knowledge to grow other training experts. This course is geared specifically for veterinary practice managers, but is also appropriate for veterinarians, supervisors, and any one in a Human Resource or leadership role responsible for training the veterinary team.


Multiple team members from each practice are encouraged to attend.


Learning Objectives:

  • Compare the financial aspects of training and its impact to the bottom line.
  • Gain a foundation in adult learning theory concepts and how they apply to training in the veterinary workplace.
  • Identify and understand different learning styles and learn how to adapt your training program to any style of learning.
  • Prepare a needs assessment and evaluate team member’s skills and performance based on clear objectives.
  • Evaluate, troubleshoot, and improve existing training methods using innovative concepts.
  • Outline a complete staff training plan that creates an effective and positive learning environment.
  • Utilize your training program to drive accountability, clarify expectations, and motivate team members in your practice.

Tools and Resources attendees will take home:

  • Personal Training Style Assessment (and knowledge of pros/cons of each style)
  • Adult Learning Assessments and plan for new techniques/methods in training
  • Example Workbook/Training Guide
  • Example Needs Assessment
  • Training Transfer Survey to manage performance and improve training programs
  • Training Cost/Benefit Worksheet 
  • Coaching Guide


6 Continuing Education Hours are available.



Julie Poncier, CVT, CVPM, PHR, SHRM-CP Julie Poncier is a veterinary practice management consultant with over twenty years of experience in the veterinary profession.  In 2014, Julie founded her own consulting firm, Practice Moxie.  Drawing on a wide variety of expertise, she focuses on leadership development, veterinary team training, and the overall success of the veterinary practice by improving the veterinary work environment.

Julie became credentialed as a Professional in Human Resources in 2010, a Certified Veterinary Practice Manager in 2011, and an ATD Certified Master Trainer™ in 2016.  Julie has been speaking and training professionally since 2008, and is a professional member of the National Speakers Association.

She works with practices across the country but as a native Floridian prefers working in Florida as much as she can.  Working from her Lakeland-based home office, she enjoys spending time with her children and her border collie.  Her true passion is helping practice owners, managers, and teams grow and practice their own Moxie!


Dates and Locations

January 11, 2017 - Austin, TX
May 17, 2017 - Mahwah, NJ
August 16, 2017 - Bloomington, MN
October 26, 2017 - Nashville, TN
November 15, 2017 - Seattle, WA



 Thank you to our educational sponsors:












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