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How are Practices Coping with the New COVID-19 Reality?  (Part IV)

The pandemic has dragged on longer than anyone thought possible when practices first saw an impact in March 2020. The changes put in place that were "new" at the time are now "just how we do things." The Insiders' Insights Monthly Management Survey last addressed this topic in July 2020—this...

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Blog Entry
As we approach 2021, let hope prevail!

For what seems like an exceedingly long time, we’ve been in the trenches caring for the practice, staff, clients, and pets while addressing and respecting Pandemic guidelines and restrictions. I’m hopeful 2021 will begin the start of moving towards our new normal. We begin 2021 with some good...

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Blog Entry
VHMA Announces 2021 Emerging Leader Scholarship Recipients

The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Missy Filarecki and Samantha Millet have been selected as the association's 2021 Emerging Leaders Program scholarship recipients. The prestigious program provides two VHMA members in good standing--age 40 or...

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Social Media Considerations for Potential and Current Employees

So many of us are living active online lives, inadvertently and unintentionally providing employers and potential employers with a significant amount of personal information when we share on Facebook, Instagram, Twitter, and other platforms. Consequently, employers can learn more about a person...

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Blog Entry
2020 has been exhausting!

2020 has been exhausting! We are all working hard to protect patients, clients, staff, and the practice but just when we think we’re starting to see a sliver of light, we’re hit with another challenge. Lately, colleagues have been concerned about the increase in client no-shows. In the context...


Blog Entry
Client No-Shows:  Frequency, Deposits and Fees

Practices have always had to deal with a small number of clients who don’t show up for their appointments and don’t call to let the practice know they won’t be coming. While annoying, it’s mostly happened so infrequently that it hasn’t caused real harm to the practice. Over the last few years,...

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Five Veterinary Managers Tapped to Receive 2020 VMG-CVPM Scholarship

VMG, Zoetis and the Veterinary Hospital Managers Association (VHMA) have collaborated to offer the VMG/CVPM scholarship program, which provide veterinary professionals an opportunity to attain the highest level of certification a veterinary manager can achieve--the Certified Veterinary Practice...

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Blog Entry
Party in a different way

It’s October and visions of Pollyanna gift exchanges, potluck dinners, and candy canes--staples of the office holiday party--are dancing in my head! Recently, managers have questioned the viability of hosting office get togethers in the midst of a pandemic. Those inclined to move forward with...


Blog Entry
Group Purchasing Organizations in Veterinary Medicine

Group purchasing organizations (GPOs) help member organizations save money on the purchase of drugs, medical supplies, and other items by aggregating purchasing volume to negotiate discounts with vendors. The primary benefit for most practices is the lower prices, but some GPOs also offer...

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It’s not what you say, it’s how you say it: advocating for yourself in the practice

Finding the behavior and words to advocate for yourself in the practice can be difficult. This article will have a strong behavioral focus and feature practice managers who can discuss how s/he took control and brought accomplishments to the attention of the owner. Boundaries and acting on...

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