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The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.

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This elite program supports rising stars in veterinary management who will influence the future of their practice and guide the future direction of the profession.

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VALUE-BASED Strategic Pricing Tools

Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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Organizational Diagnosis and Design Toolkit & Resources

It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.

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Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.

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Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.

Recent Discussions

  • Profile Picture

    RE: Help with entitled tech team

    2 hours ago
    Posted in: Open Forum

    This message was posted by a user wishing to remain anonymous Hello Jennifer! Sounds like a bit of a pickle you are in. I think identifying more specific issues you are seeing with the team or the individual is a good start. You write that they ...

  • Profile Picture

    RE: Collaboration or Judgement

    2 hours ago
    Posted in: Open Forum

    I'm concerned with the line " techs should respect her title as a doctor/due to her pedigree". Does she respect the techs knowledge and experience? It could just potentially be a communication issue, where questions are being asked from a place of judgement ...

  • Profile Picture

    RE: VCA Woofware Careplanner help

    2 hours ago
    Posted in: Open Forum

    There are some WoofU videos for using Care planner for boarding. We use it all the time! Feel free to reach out! Jennifer.parker3 ------------------------------ Jennifer Parker Hospital Manager VCA Avondale Veterinary Hospital Des Moines IA 515-645-2412 ...

  • Profile Picture

    RE: Help with Client Who has not paid surgery bill

    2 hours ago
    Posted in: Open Forum

    I would continue to try to get a hold of the owners to discuss the health of the patient and follow your process for collections for the bill. ------------------------------ Jennifer Parker Hospital Manager VCA Avondale Veterinary Hospital Des Moines ...

  • Profile Picture

    Help with entitled tech team

    7 hours ago
    Posted in: Open Forum

    Help!!! I have no idea what I did to create the mess I currently find my team in. Really, it's just the technicians. No one else is doing the same things and I'm at my wits end. We are dealing with some turnover. It happens. I've actually been ...

  • Profile Picture

    Help with Client Who has not paid surgery bill

    10 hours ago
    Posted in: Open Forum

    I could use some input on how to proceed with the following case. We did mass removal (2 large masses) on a dog of a long-term client. Estimate was given, approved and signed by owner. Invoice total within estimate. At discharge the client's credit ...

  • Profile Picture

    Technician Responsibilities

    13 hours ago
    Posted in: Open Forum

    Is there examples of --------------------------------- Cecilia Carreon Gulf Coast Animal Eye Clinic Houston TX 713-461-3132 <maskemail> ccgcaec@... </maskemail> ---------------------------------

  • Profile Picture

    RE: Communication training for new leaders

    13 hours ago
    Posted in: Open Forum

    As a new practice leader and avid learner. I’ve found a great amount of helpful lettuce details that go miles in making a difference in these videos. There are many leadership videos. https://learn.4act.com/learn/course/providing-feedback-as-a-team-leader/giving-negative-feedback-positively/start-lesson?client=companion-pet-partners ...

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Monthly Trends Dashboard Report

VHMA Member KPIs - YOY Change
Revenue 9.6%
Revenue per Unique Patient 8.2%
Patient Visit 3.0%
New Clients -7.8%

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  • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that All Pet Card , a credit card company exclusive to the veterinary industry, has signed on as a Platinum Supporting ...

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