The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.
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Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research.
It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.
A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.
Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.
Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.
If we don't have a room available, we do ask them to wait outside - either in their car or they can walk them around in the yard. Our lobby is VERY small and no one seems to be able to keep their dog beside them... as we all know. Most of our clients ...
We ask any client that has an aggressive/caution dog to wait outside in their car until we have a room available. We them make sure that the path is clear through the lobby prior to bringing them into the building. ------------------------------ ...
To me, your question is really difficult for anyone to answer because only you know your people and, more importantly, your DVMs. Your DVMs are going to set the tone for your procedures, and if they are compensated based on production or are the owner, ...
We are trying to make Emergency Preparedness Packets for our clients. Does anyone have any ideas, forms, etc. that you may use or recommend to give as handouts to clients. ------------------------------ Jennifer D'Amato Office Manager Eastport Animal ...
We have a nearly identical schedule to yours, usually with 2 techs and VA in sx for the day. I find we can usually only do 1 dental + 3 procedures with that team, starting appts at 2:30. After getting stuck with a couple doozy dentals on the same day, ...
Hi everyone, How do you handle caution animals (mostly dogs) waiting in your lobby? Do you have them wait outside/in the car? Do you have a separate section dedicated to them? I'd love to hear what other clinics are doing. Thank you! ------------------------------ ...
We also have a dedicated surgical team consisting of a DVM, LVT, and VA that are responsible for all things surgery/dentistry start to finish for the day. Especially since surgical and dental procedures can be unpredictable in terms of length of time, ...
This is taken directly from our Policy Manual. Feel free to use/add/edit this for your own handbook. Attendance, Absenteeism and Tardiness Policy Your attendance is extremely important to the success of the hospital. We expect employees ...
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The latest VHMA Insiders' Insight report, July 2025, highlights a critical shift in veterinary practice dynamics: while revenue per patient continues to rise, overall revenue growth is weakening due to ...
VHMA Insiders’ Insight Commentary July 2025 Brittany Yost, CVPM, CVBL, CCFP Director, Customer Implementation and Engagement, Vetsource The latest VHMA Insiders’ Insight data signals a clear shift in ...
As we merge into the summer season, I often notice an uptick in my workload—which, in many ways, is a good thing. But sometimes I have to wonder: is the road getting busier, or am I just jumping into every ...
In today's hyper-connected world, the boundaries between our personal and professional lives can often blur, leading to intriguing yet complex conversations in the workplace. One of the most contentious ...
Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is thrilled to announce that 45 veterinary management professionals have earned the Certified Veterinary Office Manager (CVOM) certification. ...
ALACHUA, FL– When emergency cases began overwhelming Rehoboth Beach Animal Hospital, Lynsey Mohr, Certified Veterinary Practice Manager (CVPM), responded with a bold solution: the creation of a five-day-a-week ...
Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that twenty-five veterinary management professionals recently earned the Certified Veterinary Practice Manager ...
The VHMA's Survey of Compensation and Benefits examines the level of compensation and benefits provided to Non-DVM Staff, Associate DVMs and Veterinary Managers in North America.
VHMA supports practice owners with resources to equip management professionals to perform at their best.
Partner with VHMA for success and access essential resources to help your practice reach new heights.
Our member volunteers make a difference. They are instrumental in helping VHMA accomplish its strategic goals. Discover the many ways you can get involved.