I agree with Jade. Once you discount, you accept liability. Clients should always be informed of risks and pricing for emergency procedures so they can make informed decisions ...

I agree with David. We have had this happen and the action that we took was requiring the person responsible for the mistake being the one who has to call the owner and tell them ...

Everyone makes excellent points here, but I think passion and frustration are blunting the points. I “grew up” in vet med as well and have worked in practices that, like the original ...

So when you say refer them to a specialist or ER, what are you going to tell your client who can't get into either of those places for weeks. A surgeon can't see a fractured leg ...