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    Recent Discussions

    • Posted in: Open Forum

      If we don't have a room available, we do ask them to wait outside - either in their car or they can walk them around in the yard. Our lobby is VERY small and no one seems to be able to keep their dog beside them... as we all know. Most of our clients ...

    • Posted in: Open Forum

      We ask any client that has an aggressive/caution dog to wait outside in their car until we have a room available. We them make sure that the path is clear through the lobby prior to bringing them into the building. ------------------------------ ...

    • Posted in: Open Forum

      To me, your question is really difficult for anyone to answer because only you know your people and, more importantly, your DVMs. Your DVMs are going to set the tone for your procedures, and if they are compensated based on production or are the owner, ...

    • Posted in: Open Forum

      We are trying to make Emergency Preparedness Packets for our clients. Does anyone have any ideas, forms, etc. that you may use or recommend to give as handouts to clients. ------------------------------ Jennifer D'Amato Office Manager Eastport Animal ...

    • Posted in: Open Forum

      We have a nearly identical schedule to yours, usually with 2 techs and VA in sx for the day. I find we can usually only do 1 dental + 3 procedures with that team, starting appts at 2:30. After getting stuck with a couple doozy dentals on the same day, ...

    • Posted in: Open Forum

      Hi everyone, How do you handle caution animals (mostly dogs) waiting in your lobby? Do you have them wait outside/in the car? Do you have a separate section dedicated to them? I'd love to hear what other clinics are doing. Thank you! ------------------------------ ...

    • Posted in: Open Forum

      We also have a dedicated surgical team consisting of a DVM, LVT, and VA that are responsible for all things surgery/dentistry start to finish for the day. Especially since surgical and dental procedures can be unpredictable in terms of length of time, ...

    • Posted in: Open Forum

      This is taken directly from our Policy Manual. Feel free to use/add/edit this for your own handbook. Attendance, Absenteeism and Tardiness Policy Your attendance is extremely important to the success of the hospital. We expect employees ...

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    Career Center

    Insiders' Insight - KPI Report

    • The latest VHMA Insiders' Insight report, July 2025, highlights a critical shift in veterinary practice dynamics: while revenue per patient continues to rise, overall revenue growth is weakening due to ...

    Insiders' Insight - Mgmt Trends

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