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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      Applicants ghosting interviews

      10 hours ago
      Posted in: Open Forum

      Hi everyone, Lately we've been seeing more applicants (1 dvm, 3 techs,1 csr) not showing up for interviews or dropping communication altogether. I'm curious if others are running into the same issue with potential candidates. Are you noticing an increase ...

    • Profile Picture

      One on One Meetings

      10 hours ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Happy Monday :) I am new to my hospital but not new to managing. I wanted some hands on experioence for each position at this hospital so that I could understand their day to day and to figure ...

    • Profile Picture

      RE: End of year Inventory Counts

      11 hours ago
      Posted in: Open Forum

      This is LIFE CHANGING! I just showed the doctor, and we're using this for our inventory! Thank you! ------------------------------ Meg Skelly Practice Manager Progress Park Veterinary Hospital Peru IL 815-224-2858 meg@ppvhospital.com -------------- ...

    • Profile Picture

      RE: Difficult Employee

      17 hours ago
      Posted in: Open Forum

      I'd suggest focusing on actions and behaviors and not "attitude" or feelings. Hopefully you have a clear set of values. If so, I think it's important to make this about performance. How we treat each other and how we treat clients and patients is as ...

    • Profile Picture

      RE: Scritch

      17 hours ago
      Posted in: Open Forum

      We use Scritch and I love it. The bad- your team will take some adjusting and you will have a few anti-AI-ers' .... The good- All calls answered. It is programable (you'll need to make adjustments to personalize it to your clinic), it never calls ...

    • Profile Picture

      RE: Scritch

      18 hours ago
      Posted in: Open Forum

      I'm looking into vet dodo (vetdodo.com) that appears to do the same. Still trying to gather intel but I was also impressed with the functionality and analytics. Vet Dodo says they integrate with all major PIMS for scheduling appointments. ------------------------------ ...

    • Profile Picture

      RE: Difficult Employee

      19 hours ago
      Posted in: Open Forum

      I agree with Meg! I had this same issue about 3 years ago... I did not want to lose the employee, but they would not change, I terminated them and braced myself for any backlash from the team. There was zero - everyone was so relieved to not have to ...

    • Profile Picture

      RE: Community Support Needed for a Fellow Vet Professional ...

      19 hours ago
      Posted in: Open Forum

      So sad... My parents lost EVERYTHING in June when their house was struck by lightning - large 2 story rock house - nothing left but foundation! .... Link has been shared!! God bless. ------------------------------ Ruby Slider Practice Manager, CVIP, ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

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