Set policy in your employee manual that you will absolutely enforce is a first step. Then, hold people accountable to your policy and the consequence of violating it. If our doctors were late to start appointments multiple times per week and clients ...

When I was on Inravet it did not Integrate with Weave correctly (it showed deceased animals as active, could not read the schedule etc). Do not rely on what Weave tells you, talk directly to someone who is using Intravet. Weave told me it would integrate, ...

I got this off another forum but think it is a good place to start. ------------------------------ Holly Simonton Office Manager Castle Peak Veterinary Service Eagle CO 970-376-5099 accounts@castlepeakvet.com ------------------------------

I took the CVBL 3 years ago and recently received an email that additional CE was available to keep my certification current, so I am assuming they have set it up as a continuing certification process. ------------------------------ Michelle Gority ...

This is such a great idea. I've done this before but didn't save mine. Following ------------------------------ Cynthia Simon Veterinary Practice Manager Griffith Small Animal Hospital Birmingham AL 512-453-5828 cynthia.simon@svp.vet --------- ...

Set expectations as a group in a meeting stating your reasoning. "It is not fair to co-workers who are here on time and it is disrespectful of client's time. It puts us behind for the day. Future lateness will result in disciplinary action." Have everyone ...

I've had this situation come up before. One instance was that I had a client call me every name in the book, and later that day, the husband called to apologize and he wanted to speak with me about how to make this right. I met with him in-clinic and ...

I searched and saw a post for Weave back in February, and all responses were positive. I am looking into switching to Weave as our current business phone contract is coming up for renewal. We do use Intravet and Weave has stated they do integrate with ...