I get it. CSR burnout is very real, and anything that could take some pressure off the team is worth looking at. Full disclosure: I'm the founder of PawsTime, so I pay a lot of attention to conversations about the client phone experience. I'm also ...

I am looking for templates for employee 1 on 1's, SOP's, Coaching, PIP's and Disciplinary. We are a newer hospital that is growing and I want to have a set standard as we grow. Thanks! ------------------------------ Christina Thaut Seaview Animal Hospital ...

Ours is 40 hours annually if you have been with our clinic for less than 5 years, and 80 hours if you have been with the clinic more than 5 years. Everyone has a 90 day probationary period before they can accrue or use it, other than sick leave. Everyone ...

We don't want to lose the personal touch at the front desk so we went with Teem for a remote CSR instead. We have been very happy with her and you can potentially train them for whichever part of the jobs you want especially if you have a way for them ...

Hi All - We have used Vetsource for several years and been pretty happy with them overall. Now that they have stopped with the monthly promotions, our clients are telling us that they prefer chewy or costco, because they are cheaper than VS. Our ...

Who do you use and why? HappyDoc VetBuddy TalkingVet ScribbleVet Other Does yours integrate with AVI or is it a copy/paste scenario? Does it slow down or speed up the appointment process? ------------------------------ Kristen Hart Hospital ...

We use SCRITCH AI Recptionist and we love her (so do clients) https://www.scritchai.com/ Feel free to call our clinic and ask Joy a question or to tell you a joke.... 208-772-3214 Prairie Animal Hospital (Scritch calls her Emily, but we had 3 Emily's ...

Another company you may want to look at if you choose to give AI Reception a try is MissedCalls.help . I have not used them personally, but have heard positive feedback from other colleagues. ------------------------------ Jessica Fuller Fort Worth ...