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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Cloud Based PIMS- Shepherd vs. Instinct

      an hour ago
      Posted in: Open Forum

      We have been using Shepherd for over a year now and really like it. We had a bad experience with transitioning ot Ezyvet and things have been so much smoother with Shepherd. The transition went really well. The support is very helpful and quick and ...

    • Profile Picture

      RE: Vet Assistant with possible seizures

      an hour ago
      Posted in: Open Forum

      TLDR: Be empathetic, set clear expectations, lean on company policy, and document everything. As someone that has suffered from chronic illness & chronic pain, I feel for this person. Whether it's mental illness or physical illness - they both can ...

    • Profile Picture

      Weave & Neo

      an hour ago
      Posted in: Open Forum

      Hi! I've been searching the forum for a few days and have found tons of feedback on Weave. However, I am looking to connect with a practice that is using Neo as their PIMS. I would love to hear about your experience with onboarding, ongoing support and ...

    • Profile Picture

      RE: Cloud Based PIMS- Shepherd vs. Instinct

      an hour ago
      Posted in: Open Forum

      Great question! We are looking to leave Avimark as well and would love to hear what others are saying about Cloud Based PIMS. We are a 10 doctor, small animal practice and have been looking at EzyVet as well. Thanks ------------------------------ ...

    • Profile Picture

      CSR Communication with clients

      25 minutes ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hello, one of the CSRs at a hospital I manage very poorly communicates with clients and has not been prioritizing phone calls- ex. will not pick up phone if putting something away or unpacking ...

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      RE: TPLO Surgery

      2 hours ago
      Posted in: Open Forum

      I know this will be an outlying answer but my surgeon does 4-5 TPLO's per day/4 days a week. I have a second surgeon who does our fractures and now does 2-3 TPLO's per week also. ------------------------------ Rachel Seibenick Practice Manager West ...

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      RE: Looking to refer client to new vet in FL

      2 hours ago
      Posted in: Open Forum

      GURL noooo! I am holding on with both hands myself! LOL! Best of luck, it is a tough market!!! ------------------------------ Cheryl Jackson Practice Manager Abell Animal Hospital Chicago IL 773-631-6727 cheryl0824@gmail.com ------------------- ...

    • Profile Picture

      RE: Looking to refer client to new vet in FL

      2 hours ago
      Posted in: Open Forum

      Anytime! If you have a spare vet you want to send this way that would be helpful too! LOL....Market is tough these days. ------------------------------ Jennifer Van Buren Practice Manager Okeechobee Veterinary Hospital Okeechobee FL 863-763-2523 jvb.okeevet@comcast.net ...

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    Insiders' Insight - KPI Report

    • The February 2026 VHMA Insiders' Insights KPI Report shows ongoing pressure on top-line growth, with year-over-year revenue decreasing by 0.5% for VHMA practices, mainly due to a decline in patient visits ...

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