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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      Hello, Would anyone being willing to offer some insight on companies they use to send clients to collections who have not responded to communications regarding past due invoices aged >90 days? The company we used to use is no longer in business. Thanks! ...

    • Posted in: Open Forum

      We are in the process of implementing a tier-based pay scale and I would like to incorporate an additional compensation opportunity. I need ideas for a subjective way to evaluate/confirm fluency? Needs to be something I can do as a non-Spanish speaker! ...

    • Posted in: Open Forum

      You should have the conversation yesterday. By averages across the industry, 3-5% of revenue should go to management. If you're it when it comes to management, then 3-5% should be going to you, abilities, competencies, and expertise outside of purely ...

    • Posted in: Open Forum

      The time to discuss this is when additional responsibilities are added, not after taking them on for 7 months then being told there isn't any money for the raise, sorry. That's the risk of owning a business... and you are an employee like your other ...

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      RE: Washing machines

      Posted in: Open Forum

      Our plumbed space won't fit industrial machines. We have been happiest with Speed Queen, and limit the load to 1/3 of the drum. Overloading machines is the quickest way to destroy them. ------------------------------ David Hawkins, Owner Dogwood Pet ...

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      RE: Bravecto Quantum

      Posted in: Open Forum

      thanks for responding! i totally agree here. Just concerned that when I send home a Credelio my clients are calling saying that it "knocked the fleas right out" ------------------------------ Katie Bergeron Practice Manager Ark Animal Hospital Jefferson ...

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      RE: Bravecto Quantum

      Posted in: Open Forum

      We are seeing no fleas on BQ patients - we have been offering it since early October. I suspect it will be even easier than ever for pet owners to become complacent about premise control, and to assume that any fleas seen are product failure. ------------------------------ ...

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      Bravecto Quantum

      Posted in: Open Forum

      Curious for anyone who has taken in Quantum what your opinions are? Everything from costs to efficacy. I have had probably at least 20 clients call in stating that their pet still has active fleas while on Quantum. I know fleas are bad this year, but ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight Report for June 2026 shows veterinary practices continued to face headwinds in May 2026, with revenue declining 1.8% year over year and patient visits decreasing 6.1%. Despite ...

    Insiders' Insight - Mgmt Trends

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    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that NaVetor , a premier cloud practice management software system offered by Patterson Veterinary, has signed on as a Gold ...

    • Change is one of the few guarantees in veterinary medicine. After more than 40 years working in this profession, I sometimes catch myself believing I have finally seen it all. I've managed through a global ...

    • FOR IMMEDIATE RELEASE Contact: Jessica Lis (215) 884-6499 ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that pute.us , a nationwide, veterinary-exclusive Information Technology ...

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