Management Exchange Schedule
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THURSDAY, January 18, 2018

7:00 a.m. - 8:00 a.m. Registration and Breakfast

8:00 a.m. - 5:00 p.m.: 

 

Welcome and Introductions

 

Leadership is Dead, But Not Your Influence

Guest Speaker: Jonathan Jarrell, SHRM-CP, PHR

Many days it can feel like you are fighting fires and not making any head way with your team. In this session you will learn how to influence your team through creative Human Resource techniques that will build a practice that employees and clients will want to be a part of.


Networking Break

Creating Rock Solid Documentation to Avoid a Potential Lawsuit

Guest Speaker: Sarah Lamar, Attorney

This session will highlight the importance and best practices of documentation to minimize risks for potential lawsuits. Topics reviewed will range from complex employment cases, typical wage and hour mistakes to managing the performance of protected classes.

Sponsored Lunch Program


Triumphs and Blunders in Leadership
Join us for the opportunity to dissect a mini case study in real time. Guest presenters will share their change management anecdotes — from the reasons why they decided to make a change in their practice, to the outcome of their story. Participate in the discussion, reflect on their triumphs and learn from their mistakes. You will take away an impactful message from each of these courageous practice management peers.

Networking Break


Roundtables Discussions
This is your opportunity to discuss the Leadership “hot topics” affecting the veterinary industry today. Roundtable sessions are an excellent venue for exchanging targeted feedback and engaging in detailed conversations with a small cohort of professionals. Attendees will be divided into groups of 6-10 individuals and presented with predetermined topics for time-limited discussions.

 

Table 1: As the manager, do you evaluate your own leadership effectiveness regularly? If yes, tell us how you do that. If no, why not?

Table 2: Do you have a mentor program in your practice to prepare staff to take on additional leadership responsiblities? How do you identify staff that might qualify for leadership positions?

Table 3: What happens when you leave the practice - is there chaos and fires to put out or does your practice run like a well-oiled machine? What policies and procedures are necessary to ensure the appropriate continuation of the practice when you are not there.

Table 4: What leadership competency do you struggle with most  (i.e., decision making, deligation, planning and prioritizing, communication, creativity, delegation, adaptablity, etc.)

Table 5: Share something valuable you learned from your best boss and something from your worst boss. How have they changed your leadership style?

Table 6: Share you favorite leadership resource with the group.

4:30 p.m. Welcome Reception

 

6:45 p.m. Hospital Tour - Case Veterinary Hospital

 

 

FRIDAY, January 19, 2017

7:00 a.m. - 8:00 a.m. Registration and Breakfast

 

8:00 a.m. - 5:00 p.m.: 

 

Welcome Energizer

 

Strategic Planning for Your Employee Benefit Program
Speaker: Cory Friedman, CBC

Although many practices provide staff with employee benefit and health insurance programs, they may feel like they do not have control over rising costs. During this session, the speaker will outline a process that managers can use to develop a long term strategic plan to control these spiraling costs. Furthermore, participants will learn how to incorporate benchmarking data to evaluate the strengths of a benefits program and techniques to use data to drive decisions. Knowing what other practices are doing for their employees and comparing benefits will provide attendees with insights into changes that are needed and areas in which additional money and resources should be applied.

 

Networking Break

 

Triumphs and Blunders in Human Resources

Human Resources “mini case studies” will focus on the good, the bad and the ugly in this no-holdsbarred session. Guest presenters will share the entire story — from the factors that precipitated the need for change to the final outcome (whether good or bad). Audience discussion and dialogue will add another dimension to this program.

 

Roundtables Discussions
This is your opportunity to discuss the Human Resources “hot topics” affecting the veterinary industry today. Roundtable sessions are an excellent venue for exchanging targeted feedback and engaging in detailed conversations with a small cohort of professionals. Attendees will be divided into groups of 6-10 individuals and presented with predetermined topics for time-limited discussions.

 

Table 1: Do you have a written training program for each position in your practice? If so, how do you evaluate the effectiveness of the program? If not, how do you ensure regular and consistent employee training?

Table 2: What pre-employment background screening do you do before hiring? What screen has proven to be the most valuable?

Table 3: The VHMA just published the 2017 Compensation and Benefits Report, how does your practice compare? Have you identified areas that need attention?

Table 4: Does your practice offer team or department incentive programs?

Table 5: VHMA's 2017 August Insiders' Insight Report highlights Open Book Management practices. Is your practice among the 73% that practices open book management in any form? How has your practice staff benefited from sharing more details of the practices' operations?

Table 6: Share a hiring triumph or blunder with the small group.

 

Sponsored Lunch Program

 

Application Stations
Human Resource application stations will give attendees the opportunity to create tool kits that they can implement upon their return to the practice.


Stations will be set up for:
Station 1: Performance Conversations
Station 2: Creating Unique Employee Brands
Station 3: Stay Interviews
Station 4: Social Media Gotcha

 

Networking Break

 

Speed Solutions
Are you stumped by a Human Resource problem? Speed Solutions encourages attendees to outline an issue and receive feedback and insights from
colleagues in 10-minute advice rounds.

5:30 p.m. Grave Encounters Tour

  

 

SATURDAY, January 20, 2018

7:00 a.m. - 8:00 a.m. Registration and Breakfast

 

8:00 a.m. - 12:00 p.m.: 

 

What Every Manager Needs to Know about Employee Unions
In this session attendees will learn about why employees consider unionization, what impact unions have on your business and the industry, your legal obligations, what to look for in union organizing, and how to respond to a campaign that is underway. The management and communication tips we’ll discuss will improve your practice union or not.

 

Networking Break

Human Resources Forum

Short presentations and a panel discussion will focus on the following topics:

• Developing Business Acumen in your Staff

• The Challenges of a Human Resources Department of One
• Managing Relationships


Wrap Up and Close

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