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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Feedback on HappyDoc

      Posted in: Open Forum

      We've been using HappyDoc for about a year. It integrated well with our Cornerstone PIMS in that we were able to auto-import our daily schedule into HappyDoc so the technicians already had patient information loaded in HappyDoc when recordings started. ...

    • Posted in: Open Forum

      We brought Cherry on about 3 months ago. It's been great. Soft credit check so no hit on your client's credit (unlike Care Credit); it takes less than 2 minutes for the client to apply; they must be able to accept texts and the first payment to Cherry ...

    • Posted in: Open Forum

      I can't speak to Snout or other wellness plans, but I encourage you in this fact-finding phase to make sure you check out PetCentric Health. Their plans are dictated by the clinic because they pull your reports and do a lot of the up-front work for you ...

    • Posted in: Open Forum

      Sent you some info! It was presented to the entire team, but the doctors required some further discussion and work. I'd be lying if I said it was smooth sailing from there, but it did help a lot. ------------------------------ Karen Hart Interim and ...

    • Profile Picture

      RE: New PIMS Feedback

      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous We are currently onboarding with Digitail, and I'm very excited! I chose Digitail over Shepherd due to alignment concerns and overall feature preference. So far, customer service has been ...

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      Feedback on HappyDoc

      Posted in: Open Forum

      Hello - Our LVT has been researching AI scribe programs - She likes HappyDoc the best, but I don't hear much about it, from other drs/clinics - If you have Used or Tried HappyDoc - Can you share your thoughts on Pro's / Con's? --- If you Tried HappyDoc ...

    • Posted in: Open Forum

      What did you like or not about HappyDoc? - Thank you ------------------------------ Holly Maxwell Director of Operations Lindstrom MN 651-257-4030 holly@lakesvet.net ------------------------------

    • Posted in: Open Forum

      What doesn't help the situation at all is the docs complaining when they are too busy and the next day complaining they are not busy enough ("why did they put that appt there"?). It leads to the CSR second guessing themselves when they are trying to book ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight Report for June 2026 shows veterinary practices continued to face headwinds in May 2026, with revenue declining 1.8% year over year and patient visits decreasing 6.1%. Despite ...

    Insiders' Insight - Mgmt Trends

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    • FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– The leaders who keep veterinary practices thriving behind the scenes will be recognized in a new ...

    • FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– Bianca Alfonso helped transform Green Dog Dental & Veterinary Center from a six-person startup into ...

    • Blog Entry

      One of the most important lessons I've learned during more than 40 years in veterinary medicine is that our responsibility as leaders extends beyond managing schedules, budgets, and our myriads of daily ...

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