Track A: Creating Our Organizational Culture and Leadership Development for Adaptive Organizations (Part 2)
Douglas White, Ed.D.
In any organization, there is a key individual who has the most influence on shaping its culture. It is crucial to identify this person and understand how we can lead in a way that fosters a positive workplace and appeals to clients.
However, investing in others goes beyond simply assigning a new title or role. By leveraging Ashby's Law of Requisite Variety, we can explore how our ecosystem can provide new opportunities for growth and success, making our organization sustainable for the long term. Join us as we delve into effective leadership strategies that cultivate a healthy work culture and drive client engagement.
Track B: Client Loyalty: Building Lasting Bonds with a Data-Based Approach
Brittany Yost, CVPM
In today's competitive market, building strong client connections is crucial for veterinary practices to thrive. This program will focus on leveraging data to foster lasting client relationships. Through an analysis of key performance indicators and industry benchmarks from the VHMA Insiders' Insights KPI dashboard, participants will gain valuable insights on how to combat the decline in client visits and implement effective strategies for retention. Attendees will leave with actionable takeaways to improve their practice's client bond and success.
Track C: Safety: it's not just a job; it’s an adventure. Ways to make safety fun for your staff.
Kimberly Mackey, MS, CVPM
Getting your staff to buy into the safety adventure is not always easy. This program will discuss ways to make learning about safety fun and engaging. You will learn ways to engage staff using humor, different learning styles, games, and incentives. Making fast-paced decisions about safety in and out of work is never easy, so help prepare your staff with the ability and knowledge to make those decisions. Tips and Ideas to ensure your staff and practice are safe from the "what ifs.” We will discuss theft, fire, violence, active shooters, and workplace violence. We will review ideas and suggestions on improving your practice's safety and ensure you have a plan in place in case a "what if" happens.
Tools/Resources Attendees will gain from this program:
1. Developing a Safety Culture at work.
2. Ideas to help staff embrace the culture.
3. Ways to engage staff in learning about safety issues.
4. Key things to keep in mind while training safety issues.
5. Small tips to keep you safe in and out of the workplace.