What’s the one thing that all practices want and need? A good reputation! Many factors impact reputation including staff, equipment, protocols, quality of care, and bedside manner. As more and more clients go to online platforms to comment on a practice’s services, its essential that managers be aware of the quality of their practice’s services.
Although you can control the practice’s services, brand, and product, reputation is largely influenced by your clients’ perceptions. To ensure that you are doing everything in your power to create and deliver an exemplary patient and client experience, it’s essential to review business practices, determine which areas ...