Blogs - VHMA

VHMA Insiders’ Insights KPI Quarterly Commentary - July 2026

By VHMA Admin posted 7 days ago

VHMA Insiders' Insight Commentary July 2026 Brittany Yost, CVPM, CVBL, CCFP Director, Customer Implementation and Engagement, Vetsource This month’s VHMA Insiders' Insight dashboard tells a familiar story. Revenue continues to grow (+2.7%), driven primarily by higher revenue per patient (+4.2%), even as patient visits (-0.6%), active patient counts, and new client acquisition remain below last year's levels. None of these trends are entirely new. We've been watching many of them develop over the past several years. What continues to change, however, is not just the performance of our practices, but the expectations placed on the people leading them. As the ...

The USA at 250: reflecting on life, liberty, and the pursuit of veterinary care

By Leslie Boudreau posted 9 days ago

As the United States celebrates its 250th birthday this month, I've found myself wondering what veterinary medicine looked like in 1776. There were no veterinary hospitals, no digital radiology, no anesthesia machines, no laboratory analyzers, and certainly no electronic medical records. In fact, the veterinary profession as we know it today didn't even exist in America. The first formal veterinary colleges were still decades away, and animal care often fell to farmers, blacksmiths, physicians, military horsemen, or individuals who had developed practical skills through years of experience caring for livestock and working animals. Their knowledge was built through ...

VHMA to Support The Bridge Club's 2027 ICON Award Honoring CVPMs

By VHMA Admin posted 19 days ago

FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– The leaders who keep veterinary practices thriving behind the scenes will be recognized in a new way in 2027. The Veterinary Hospital Managers Association (VHMA) will support The Bridge Club's ICON Award, which will, for the first time, honor a Certified Veterinary Practice Manager (CVPM) for excellence in practice leadership. Each year, The Bridge Club highlights a different area of impact within veterinary medicine through its ICON Award. For 2027, the organization will recognize a veterinary professional whose career demonstrates exceptional leadership ...

VHMA Announces 2026 Practice Manager of the Year: Bianca Alfonso

By VHMA Admin posted 23 days ago

FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– Bianca Alfonso helped transform Green Dog Dental & Veterinary Center from a six-person startup into a thriving multi-hospital organization. She fostered a culture of mentorship, cross-training, and professional development that has propelled employees from entry-level positions into leadership roles. In recognition of her leadership and impact, the Veterinary Hospital Managers Association (VHMA) has named Alfonso its 2026 Practice Manager of the Year (PMOY). "Bianca Alfonso exemplifies the transformative leadership this award was designed to recognize," ...

When Growing Means Going

By Leslie Boudreau posted 27 days ago

One of the most important lessons I've learned during more than 40 years in veterinary medicine is that our responsibility as leaders extends beyond managing schedules, budgets, and our myriads of daily operations tasks. We are also responsible for helping our team members grow. As managers, we invest significant time recruiting, training, and mentoring our staff. It can be difficult when a valued employee decides to leave, but sometimes the greatest act of leadership is supporting someone's professional growth—even when that growth takes them beyond your organization. This philosophy is beautifully captured in the book Help Them Grow or Watch Them Go, by Beverly ...

VHMA Welcomes Gold Supporting Sponsor, NaVetor

By VHMA Admin posted 06-04-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that NaVetor , a premier cloud practice management software system offered by Patterson Veterinary, has signed on as a Gold Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. In 2018, cloud software experts teamed up with Patterson Veterinary to create NaVetor, a software designed to help practices navigate their business quickly and efficiently. In 2025, Patterson acquired full rights to NaVetor and has been introducing ...

Change is One of the Few Guarantees in Veterinary Medicine

By Leslie Boudreau posted 05-28-2026

Change is one of the few guarantees in veterinary medicine. After more than 40 years working in this profession, I sometimes catch myself believing I have finally seen it all. I've managed through a global pandemic, staffing shortages, economic downturns, difficult clients, medical emergencies, changing technology, and the emotional highs and lows that come with caring for animals and the people who love them. Yet veterinary medicine has a way of humbling you. Just when you think you've mastered the unexpected, another challenge appears around the corner to remind you that comfort and routine are often temporary visitors. As hospital managers, we learn quickly ...

VHMA Welcomes Silver Supporting Sponsor, pute.us

By VHMA Admin posted 05-18-2026

FOR IMMEDIATE RELEASE Contact: Jessica Lis (215) 884-6499 ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that pute.us , a nationwide, veterinary-exclusive Information Technology (IT) partner specializing in practice optimization, has signed on as a Silver Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Pute.us provides end-to-end solutions, including managed IT services, advanced cybersecurity, hardware procurement, and low-voltage design for new builds. The company also ...

VHMA Welcomes Silver Supporting Sponsor, Pawsitive Pet Health Certificates

By VHMA Admin posted 05-04-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Pawsitive Pet Health Certificates, a team of veterinary professionals dedicated to gathering necessary documentation for pet owners looking to travel outside of the United States, has signed on as a Silver Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Pawsitive Pet Health Certificates (PPHC) helps veterinarians and pet parents navigate the complex health requirements for pets traveling outside the ...

Fourteen Veterinary Professionals Earn CVOM Certification in April 2026

By VHMA Admin posted 04-24-2026

Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is thrilled to announce that fourteen veterinary management professionals have earned the Certified Veterinary Office Manager (CVOM) certification. The CVOM program is designed to certify qualified management professionals who focus on fundamental administrative office tasks, including team leadership roles. It serves as a testament to professional excellence and expertise, essential for managing the dynamic operations of modern veterinary practices. The CVOM examination evaluates candidates across key domains: Leadership; Administrative Management/Daily Operations & ...

Twenty Veterinary Practice Managers Earn Prestigious CVPM Designation

By VHMA Admin posted 04-23-2026

Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that twenty veterinary management professionals recently earned the Certified Veterinary Practice Manager (CVPM) certification. The VHMA's voluntary CVPM certification program is recognized as a sign of professional achievement and excellence and is awarded to those who demonstrate the knowledge and experience necessary to successfully manage the ever-changing operations of today's veterinary practices. The class of April 2026 includes: Shona Andryszak Laurie Auger Amanda Bates Sara Belton Kit Berry Meghan ...

VHMA Insiders’ Insights KPI Quarterly Commentary - April 2026

By VHMA Admin posted 04-09-2026

VHMA Insiders' Insights Commentary April 2026 Brittany Yost, CVPM, CVBL, CCFP Director, Customer Implementation and Engagement, Vetsource As 2026 gets underway, the latest VHMA Insiders' Insights data points to a cautiously stabilizing environment for veterinary practices. After a lot of ups and downs throughout much of 2025, Q1 2026 shows signs that things may finally be leveling out. Patient visits, which spent much of last year trending downward, improved steadily through the quarter and were nearing flat year-over-year growth by March. At the same time, overall revenue remained strong, rising 6.4%, supported by continued strength in revenue ...

Delegation in Practice: How Stepping Away Can Strengthen Your Team

By Leslie Boudreau posted 04-08-2026

Delegation is one of the most challenging and most essential skills for veterinary hospital managers to master. Recently, I was given an opportunity to put this skill to the test when I traveled internationally with my daughter on what truly felt like a once-in-a-lifetime trip. As managers, stepping away from a busy, eight-doctor small animal hospital can feel nearly impossible. The day-to-day operations are constant, unpredictable, and often exhausting. Yet, this experience reminded me that sometimes the best thing we can do for our hospitals, and ourselves, is to step back. The Challenge of Letting Go Like many leaders, I've always trusted and respected ...

VHMA Welcomes Gold Supporting Sponsor, Bizarre Bunny

By VHMA Admin posted 03-26-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Bizarre Bunny, a global creative studio specializing in storytelling through the integration of video production and generative AI technology, has signed on as a Gold Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Bizarre Bunny brings a background in high-level studio production to the veterinary industry. The company utilizes generative AI to produce studio-quality video content, offering an alternative to traditional ...

Education, Collaboration, and Application: Why I Love the Management Exchange

By Leslie Boudreau posted 03-03-2026

Attending the 2026 Veterinary Hospital Manager's Exchange in Pensacola, Florida, was such a rewarding experience, and as the current VHMA President, I couldn't be prouder of the quality continuing education we offer our members. This conference, held February 19–21 at the beautiful Hilton Pensacola Beach, has long been my favorite VHMA event of the year. This year was no exception. What makes the Management Exchange truly special is its size and structure. Participation is intentionally limited to provide an intimate, interactive learning environment where every attendee feels included. The smaller audience means presenters have more time for meaningful discussions, ...

Five Veterinary Professionals Earn CVOM Certification in January 2026

By VHMA Admin posted 02-25-2026

Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is thrilled to announce that five veterinary management professionals have earned the Certified Veterinary Office Manager (CVOM) certification . The CVOM program is designed to certify qualified management professionals who focus on fundamental administrative office tasks, including team leadership roles. It serves as a testament to professional excellence and expertise, essential for managing the dynamic operations of modern veterinary practices. The CVOM examination evaluates candidates across key domains: Leadership; Administrative Management/Daily Operations & Organization of the ...

Seven Veterinary Practice Managers Earn Prestigious CVPM Designation

By VHMA Admin posted 02-25-2026

Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that seven veterinary management professionals recently earned the Certified Veterinary Practice Manager (CVPM) certification . The VHMA's voluntary CVPM certification program is recognized as a sign of professional achievement and excellence and is awarded to those who demonstrate the knowledge and experience necessary to successfully manage the ever-changing operations of today's veterinary practices. The class of January 2026 includes: Heather Cunningham Sarah Holland Savannah Hughes Jennifer Kutch Becky Martin Ashley Vara Danae Wilson Before sitting for the ...

VHMA Welcomes Platinum Supporting Sponsor, epiq Animal Health

By VHMA Admin posted 02-23-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that epiq Animal Health , a value-added distributor and solutions provider, has signed on as a Platinum Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Founded in 2017, epiq Animal Health's mission is to deliver the most innovative, top-tier products into the hands of doctors, veterinarians, and pet owners. Whether through professional education or distribution, they aim to spread knowledge of new innovations and build meaningful ...

VHMA and Pawsitive Holdings Partner to Present AI Workshop at VHMA's 2026 Annual Meeting and Conference

By VHMA Admin posted 02-05-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) and Pawsitive Holdings today announced a new partnership to present a hands-on artificial intelligence (AI) workshop at VHMA's 2026 Annual Meeting and Conference , taking place September 10–12, 2026, at the Grand Sierra Resort and Casino in Reno, Nevada. Designed specifically for veterinary practice leaders, the workshop moves beyond AI hype to help attendees make confident, informed decisions about adopting and using AI in their organizations. Participants will gain a plain-language understanding of how today's leading AI tools work, how to use them safely and productively, and how to evaluate ...

VHMA Welcomes Platinum Supporting Sponsor, Instinct Science

By VHMA Admin posted 01-30-2026

ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Instinct Science, the company behind the Instinct EMR practice management system and leading AI platform, ScribbleVet, and essential veterinary resources such as Plumb's, Clinician's Brief, Standards of Care, has signed on as a Platinum Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Instinct was founded in 2017 by Dr. Caleb Frankel, a practicing veterinarian, to solve the industry's struggle with clunky, unreliable software. ...