Fifteen months ago, we were forced to pivot hard!
Practically overnight, we modified patient visits, limited client contact, relied on telemedicine, donned masks, washed hands thoroughly and often, and sanitized every surface. In the midst of these changes, practices confronted rising demand for veterinary services, increasing physical and emotional exhaustion among staff, and more and more clients misbehaving due to anger and frustration caused by quarantine, restrictions, and fear.
My heartfelt thanks to colleagues and staff who rose to the challenge. The long hours, unsustainable workloads, and unrealistic expectations were overwhelming, but employee ...