VHMA/PVA Client Service

Self-Paced, Virtual Instruction

Transform customer care, retain clients and staff.

Expert-Led Instruction

13 hours of online instruction from 33 industry leading experts.

VHMA/ACT Certificate

Client Services certificate.

PVA Online Training, in Partnership with VHMA, Offers Client Service Certificate Program

Recognizing the enormous impact that customer service has on veterinary practice success, Patterson Veterinary Academy (PVA), in partnership with the Veterinary Hospital Managers Association (VHMA), offers The Client Service Certificate Program (CSC). Thirty-three industry leading experts provide 15 hours of online instruction in this self-paced, video-based program, which aims to transform the way team members view and deliver client service. CSC is RACE approved for 13 hours of CE, non-medical. Thirteen hours are also applicable to the Certified Veterinary Practice Manager Program (CVPM) offered by the VHMA.

Certificate Fees

PVA Account Holder - $150
Non-Subscriber - $500

Client Service Program Registration

CSR Promo from Animal Care Technologies on Vimeo.

Continuing Education Credits

This self-paced, online instruction will provide you with foundational client care training, delivered by 33 of the industry’s leading experts in customer service.

A VHMA certificate for 13 continuing education hours is awarded. This program is applicable toward the continuing education requirements of the Certified Veterinary Practice Manager (CVPM) program.