WEBINAR: Design Improves Well-being, Client Satisfaction, and Patient Outcomes

When:  May 4, 2023 from 13:00 to 14:00 (ET)

VHMA Webinar:
Thursday, May 4, 2023
1:00 pm ET

Design Improves Well-being, Client Satisfaction, and Patient Outcomes

Each year, veterinary medicine faces new complexities and advancements that can affect client experience, patient outcomes, and the welfare of the veterinary care team. The veterinary hospital is not only a crucial tool in delivering quality medicine, but it is also the environment where staff works, animals heal, and clients stress over their ill or injured pets. By using the concepts of social design, the veterinary team and their architects can create healthier hospitals, promote the well-being of staff, clients, and animals, and improve patient outcomes

Speakers: Lucas Pantaleon, DVM, MS, DACVIM, MBA, and Heather E. Lewis, AIA, AAA, NCARB

Heather E. Lewis, AIA, AAA, NCARB
Heather Lewis is a partner at Animal Arts, an architectural firm that exclusively designs veterinary hospitals and other animal care facilities. She has worked on numerous veterinary projects across the country, both large and small, in her 22 years with the firm. Heather is a regular contributor to various veterinary industry magazines. She has spoken at CVC/Fetch Hospital Design Conferences, the UC Davis Low-Stress Animal Handling Conference, the American Association of Feline Practitioners Conference, and the Humane Society of the United States Animal Care Expo. Heather helped to create the Fear Free facility design requirements for veterinary hospitals and is a member of the Fear Free Advisory Board. She has dedicated her career to creating spaces that bring people and animals together.

Lucas Pantaleon DVM MS DACVIM MBA
Dr. Pantaleon is a veterinarian graduate of the University of Buenos Aires, Argentina, an ACVIM Diplomate, holds a Master’s from Virginia Tech University, and an MBA from the University of Massachusetts Amherst. He is the founder of DVM One Health and works with companies and individuals in implementing strategies to improve animal health by focusing on antibiotic use, infection prevention, One Health and Value-Based veterinary care concepts in different sectors of animal health. Dr. Pantaleon also practices small animal general medicine. He is involved in different committees, councils, and Boards working to better the health of pets and livestock. He enjoys researching, advising, teaching, speaking, and writing about infection prevention and One Health for varied sectors within the veterinary industry.

Cost: Free to VHMA Members/$30 to Nonmembers



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Url: http://members.vhma.org/events/register.aspx?id=1714476
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Peggy O'Brien
518-433-8911 x2