WEBINAR: 7 Key Ingredients for Maximizing Client Loyalty

Presented in collaboration with Veterinary Medical Association Executive (VMAE).

Be sure to identify VHMA as your referral source when you register.

WEBINAR: 7 Key Ingredients for Maximizing Client Loyalty

Thursday, May 19 - 2:30 pm ET/ 1:30 pm CT/ 11:30 am PT
In this session, the attendee will learn the 7 levers that strengthen the bond with their clients. Understanding the client’s “love language” is an essential part of building (and keeping) a profitable, sustainable, efficient practice centered around the veterinary-client relationship. Identifying, retaining and engaging customers, especially high and mid-value, is critical to maximizing the veterinary team’s daily impact on the lives of animals.

Learning Objectives

• Recognize the way pet owners value veterinary services
• Identify areas of opportunity to embrace that can strengthen the bond with clients
• Understand how loyalty programs work and their impact on the practice’s financials
• Recognize the personal and team benefits to reducing client churn as it relates to burnout, stress and exhaustion

Speaker: Stacee Santi, DVM

Cost: VHMA Members free



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