CVPM Leadership

Headshot of Mary Beth Soto

Mary Beth Soto, CVPM (Flower Mount, TX)

Chair

MaryBeth began her career in the veterinary field in high school, working as a receptionist and kennel technician. She recently served as the Main Street Veterinary Hospital & Dental Clinic manager, a small animal hospital, and dental specialty clinic. Initially hired as a technician, she earned her Certifed Veterinary Assistant (CVA) Level II credential. Within six months, she was promoted to manager, and within a year, she facilitated the hospital's AAHA accreditation. MaryBeth also developed a dental specialty clinic, bringing in a veterinary dentist to acquire referrals from the immediate area and three surrounding states. Recently the dental specialty clinic has become a residency program. MaryBeth joined the VHMA in 2009 and in 2011 earned the Certified Veterinary Practice Manager (CVPM) certification. After 30 years in practice (at hospitals throughout Texas), she retired in 2020. She continues to stay active in the field through writing and consulting. She has a passion for human resources and practice organization.

Headshot of Debbie Newhouse

Debbie Newhouse, LVT, MBA, CVPM (Papillion, NE)

Secretary

Debbie has been in veterinary medicine for the past 20 years, starting as an assistant and working her way up to become part-owner of two emergency practices in Nebraska. When she started as a practice manager, she had no managerial training and started reading management books to learn how to become a better manager. She joined the VHMA in 2004 and found a place to learn and become part of a community of colleagues that shared experiences and knowledge. She earned her Certified Veterinary Practice Manager (CVPM) certification 2009. She says it is one of my most cherished accomplishments. She believes in the vision and mission of the CVPM program and the VHMA, and would like to have a chance to give back to the community that has helped her have a fulfilling and exciting career.

Headshot of Susie Crockett

Susie Crockett, CVPM (Indianapolis, IN)

Immediate Past Chair

Susie Crockett began her veterinary career as a receptionist in 1999 for a two-facility practice while attending Purdue University. As she began assisting the manager of the practice she was identified as a leader. Susie was then trained to take over Office Manager duties at the satellite location for the practice. During that role, the hospital owners decided to separate the facilities and Susie became an instrumental part of dividing the two practices. Susie along with the sole owner of the satellite facility devised a plan to turn the satellite facility into an independent AAHA Accredited veterinary practice with full-service boarding and grooming. This experience was the catalyst for her realization that she truly enjoyed and excelled at managing a veterinary hospital from the ground up. Susie graduated from Purdue University in 2006 with a Bachelor’s of Science Degree in Organizational Communication. She had a passion for Human Resources, particularly hiring and staff development.

After relocating to Indianapolis, Susie became the Practice Manager at Eagle Creek Animal Clinic. She quickly became an active participant in the Veterinary Management Association of Indiana (VMAI). Susie became a board member of the VMAI, holding positions as Vice President in 2011 and President in 2012. While serving this organization, Susie worked with the Board to help it grow from a small group of managers meeting monthly to larger quarterly workshops. In 2014, Susie took on the position as Human Resource Director at IndyVet Emergency and Specialty Hospital, a 24-hour emergency and referral practice with a team of over 60 members. She also helped oversee their associated general practice, 30th Street Animal Hospital. Susie now works with Noah's Animal Hospitals, managing two of their general practices and one emergency and specialty centers.

Susie joined the Veterinary Hospital Managers Association (VHMA) in 2008. She earned her CVPM designation in 2009. She served on the Membership Committee and was a member of the 2013 Special Education Task Force. Susie finds staff development, team involvement, and practice cultures are her favorite areas of Veterinary Management. When she is not working, she is busy keeping up with her very active children and their dog, Bradley.

Headshot of Stephanie Albanese

Stephanie Albanese, CVPM (Mt. Pleasant, SC)

Co-Chair

Stephanie M. Albanese grew up in Kentucky, where her family bred and showed St. Bernards and Great Pyrenees. She spent more time in a dog kennel than a child's crib. After receiving her degree in Marine Science from Coastal Carolina University, she moved to Sarasota, FL, to work at Mote Marine Laboratory. While at Mote Marine, she learned that she missed being around the furry animals she grew up with and obtained a job as a kennel assistant at a veterinary hospital. While at this hospital, she gained several years of valuable experience as a technician and a manager.

In 2005, she moved back to the Carolina's and started working for Veterinary Medical Care, LLC. Fifteen years later, Stephanie is now the Hospital Administrator. Veterinary Specialty Care was acquired by BluePearl in December of 2020, where Stephanie remains as Hospital Administrator.
Stephanie says," I am so incredibly proud to be part of an organization that has such a dynamic group of Doctors and support staff. I can honestly say that every member of our team has nothing but the patients' and their parents' best interests at heart. Each and every team member strives every day to provide the best quality of medicine and surgical care there is to offer. That is something pretty amazing to be a part of."

Stephanie has been a member of the VHMA since 2014 and earned her Certified Veterinary Practice Manager (CVPM) certification in 2016.

Headshot of KimberlyAnn Mackey

KimberlyAnn Mackey, CVPM (Media, PA)

Director

Kim has over 15 years of experience in the veterinary profession. Like many others, she has worked her way up from a receptionist to practice manager. She earned the Certified Veterinary Practice Manager (CVPM) certification in 2015. She believes that her background in criminal justice has helped her to succeed and to bring an interesting perspective to the veterinary field.  She has over 25 years of experience in the Criminal Justice field and 17 years as a State Parole Supervisor for the Commonwealth of Pennsylvania. While she continues to work in the criminal justice field, she gains valuable information to translate into the veterinary world.   

Kim is also a passionate advocate for education; she believes that educating students about the Criminal Justice System will help produce better leaders in our field.  She is an Adjunct Professor with over ten years of experience at three local Universities and she has been invited to speak at veterinary and criminal justice conferences on various topics, most recently at IVECCS in 2020. 

Felicia Wilson

Felicia Wilson

Public Member

Felicia currently provides instructional support at the Charlotte Mecklenburg School district in Charlotte, NC. She is a longtime advocate for at risk children and community access to appropriate mental health/addiction treatment services.

Felicia's volunteer experience includes the Daymark Recovery Services Board Cabarrus County, NC Child Protection Team Board, and The First Tee of Lake Norman Advisory Board.

Felicia is a graduate of Belmont Abbey College where she earned a BA in Psychology with a minor in Education.

Headshot of Janine Kakoyannis

Janine Kakoyannis Youngblood, CVPM (San Diego, CA)

Treasurer

Janine started in the veterinary field in 2001 as a receptionist and was cross-trained as a technician. She developed an interest in practice management after realizing she had a passion for taking on projects, such as streamlining inventory and finding ways to increase revenue. She earned her B.S. degree in Agribusiness Management from California State Polytechnic University, Pomona. Janine started managing in 2010, and her experience includes General Practice, 24-hour E.R./Specialty, a mobile practice, and a startup veterinary practice. She has been a member of the VHMA since 2009 and earned her designation as a Certified Veterinary Practice Manager (CVPM) in 2016. She formed the San Diego Veterinary Managers Group in 2018 to help other local managers grow in their professional development. In her current role, she is a Regional Operations Director overseeing ten practices.

Headshot of Danielle Quinton

Danielle Quinton, RVT, CVPM (Fair Oaks, CA)

Director

Danielle Quinton started her career in the veterinary field while attending the University of California, Davis. Initially pre-vet, Danielle fell into the drama department at UC Davis and graduated in 1990 with a B.A. in Dramatic Art. During her college career, she worked for a small corporation that owned five hospitals in the Sacramento area, where Sunset Animal Medical Center was the main hospital. Her love of animals prevailed as she progressed to management at their Mather hospital and obtained her RVT license in 1993. She left veterinary medicine from 1994-2010 to manage and operate her family's RadioShack franchise. Coming full circle in 2010, she regained employment with Dr. Jay Griffiths at Sunset AMC, where she started her career years earlier. She then joined A.B. Science USA as the Northwest Regional Sales Representative in July 2012 to promote Kinavet, a mast cell tumor targeted therapy, to veterinarians throughout the Northwest. In January 2016, Danielle rejoined the Sunset AMC team, where she took a leadership role. She was offered the hospital manager position when Sunset AMC was acquired by VCA in October 2016 and obtained her Certified Veterinary Practice Manager (CVPM) credential in January 2018. Danielle left VCA in March 2019 to manage the non-profit Animal Spay and Neuter in Auburn, CA. She realized her skills would be better suited for a full-service hospital, which led to her joining the Summer Hills Veterinary Hospital Team in September 2020 as their hospital administrator. Danielle has been a member of the VHMA since 2016.

Karli Carter, CVPM

Karli Carter, CVPM (Payson, UT)

VHMA Board Liaison

Karli started her career in veterinary medicine after obtaining her veterinary assistant certification in 2005. She was hired on at Payson Family Pet Hospital in Payson, UT after completing the required internship hours for the program. She worked as the lead technician for three years, and in 2009 she accepted the office manager position after the current manager retired. The two positions melded together into a practice manager role.

During her tenure at Payson Family Pet Hospital, the clinic grew from one doctor and eight staff, to eight doctors and 50 staff. They built a new building in 2009 and that same year they became AAHA accredited. In 2016, she bought a portion of Payson Family Pet Hospital and is now one of three owners of the clinic. The hospital is continuing to grow and is currently expanding their building and staff even more.

In 2014, she discovered the VHMA, and it forever changed her career. She was awarded the 2015 Emerging Leaders scholarship and earned her Certified Veterinary Practice Manager (CVPM) designation in 2015. Since then, she has had a chance to serve on the Partner's For Healthy Pets Advisory Board and Chair the VHMA Membership Committee. In 2019 Karli was elected to serve as a Director to the VHMA Board.