Friday, September 11 - HUMAN RESOURCES (G1 and G2)
- Hiring during the pandemic – share your best-practices and challenges.
- How are you balancing the financial needs of the practice and being supportive of your staff during high-stress times?
- How have you changed the way you mentor/train your staff during the pandemic? Share your best practices and challenges.
Friday, September 11 - FINANCE (G1 and G2)
- During these unusual and uncertain times, what KPIs have you found most important to monitor?
- Have you implemented any financial policy or procedural changes to ensure the long-term future of the practice during the recession?
- Cash flow management and budgeting are now more critical than ever. How are you using these tools to forecast your financial position and set goals?
Friday, September 18 - MARKETING (G1, G2 and G3)
- What are you doing to build stronger relationships with your clients when you have less face-to-face contact?
- What role has social media played in your marketing efforts during the pandemic? How are you creating engaging content?
- Have you noticed a difference in your online reviews since the pandemic started? Share your best practices for online review management?
Tuesday, September 25 - PRACTICE OPERATIONS (G1 and G2)
- Have you made any significant changes to your outsourced services (third-party) or equipment recently, or do you plan to in the new year?
- How are you utilizing your support staff to improve workflow?
- How have you kept up on supply chain issues and back orders to keep the hospital team supported to provide the best medicine?
Tuesday, September 25 - TECHNOLOGY (G1 and G2)
- Share technology changes you made due to the pandemic that has improved your hospital operations for the better long term.
- Share new tools and technology that you love.
- How do you encourage technology resistant staff members to utilize new technology?