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Advancing Managers, Transforming Practices

The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.

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Emerging Leaders Program

This elite program supports rising stars in veterinary management who will influence the future of their practice and guide the future direction of the profession.

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Join our email list and we will keep you "in the know."

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The VHMA Career Center

Jobseekers and Employers: the VHMA Career Center is OPEN!

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VALUE-BASED Strategic Pricing Tools

Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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Organizational Diagnosis and Design Toolkit & Resources

It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.


Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.


Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.

Recent Discussions

  • Posted in: Open Forum

    Weave!! Staff can access phones from home! We have Neo which with the right permissions allows approved staff members (typically our CSR’s) to access our software remotely. So they have access to records, scheduling, whatever they need there. Weave allows ...

  • Posted in: Open Forum

    We also had this issue, as well as clients taking same day urgent care appointments we block off, and then no showing, surgeries no showing. We began taking deposits for the exam cost for all new clients. If a current client no shows we then will require ...

  • Posted in: Open Forum

    I know the young ones don't like to write, but the medical profession in general - certainly the human medical professions (I am actually a human provider)- is finding that electronic records actually take more time than less.... ☹ Probably because ...

  • Posted in: Open Forum

    Candace, I miss the paper records (when I could find them) some of the time, especially for reviewing and not having to open and close attachments constantly. In regards to Security purposes, we have had no issues so far (knock on wood) and being ...

  • Posted in: Open Forum

    @Leah Parris is great! She is a CVPM and is a wealth of knowlegde. ------------------------------ Annemarie Jones, CVPM VCA- Urgent Care Development Manager Portland, OR ------------------------------

  • Posted in: Open Forum

    We don't bother with no-show fees. Chasing people down to pay them is a lot of work and they never want to do it. But - all new clients pay a scheduling fee BEFORE the appointment is scheduled and any established client that no shows twice will pay ...

  • Posted in: Open Forum

    This message was posted by a user wishing to remain anonymous My practice needs some outside insight into how to strategically set our goals for the second half of the year and for next year. Does anyone have a good consultant that you would recommend ...

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    RE: Weave v. Otto

    Posted in: Open Forum

    I too have both Weave and Otto. Weave for phones and Otto for every thing else. We love Otto and it writes back to cornerstone. This includes all conversations and payments. We ended up switching to Otto pay for all of our payment processing as well. ...

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Monthly Trends Dashboard Report

VHMA Member KPIs - YOY Change
Revenue 9.6%
Revenue per Unique Patient 8.2%
Patient Visit 3.0%
New Clients -7.8%

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