The Champion's Corner Blog

The Champion's Corner Blog

  • Blog Entry

    Veterinary personnel spend a good part of the workday speaking to clients: explaining procedures, discussing treatment options, offering advice, and calming and soothing concerns and fears. So much communication is centered around very significant issues. What is said is only as effective as what the client takes away. When transmitting essential information, the quality of the content and efficacy of the team’s delivery is critical. Periodically read more...

  • Preparing for a New Year

    Blog Entry

    2020 is ending, and we all seem to be holding out hope for a brighter 2021. This year’s extraordinary events and subsequent challenges have tested us, left us vulnerable, and, to some extent, made us stronger. December is prime for considering changes that can be made in the new year to improve our lives. Whether the goal is to become healthier, improve personally, or advance professionally, change is difficult without a plan. To excel professionally, read more...

  • The Secret of Their Success

    Blog Entry

    Let’s talk (again) about forward booking. Getting staff onboard with this concept is essential but energizing the team to promote it as a vital component of the practice’s preventive pet healthcare strategy can be challenging. Forward booking simply means scheduling a patient’s next appointment while the pet owner and pet are finishing up their current visit. It is a concept that may work better in theory because clients---armed with endless reasons read more...

  • Blog Entry

    Veterinary medicine is a stressful profession. Depression, anxiety, compassion fatigue, and burnout are commonly reported by veterinary workers. What causes this stress? There are a number of factors: Unreasonable and demanding clients Compassion fatigue Heavy workloads Work constraints caused by lack of access to technology, training, etc. Interpersonal issues among staff Understaffed offices, long hours, working nights and weekends read more...

  • Blog Entry

    In the aftermath of the events that have occurred over the past few months, it isn't easy to imagine what the future holds. COVID 19, job loss, a presidential election, extreme weather, and the fluctuating stock market are eroding confidence and causing disequilibrium. Despite the turmoil around us, the veterinary industry seems to be stable. In fact, in many practices, business is booming! But this is not a time for complacency. Managers should look read more...

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