The Champion's Corner Blog

The Champion's Corner Blog

  • The Secret of Their Success

    Blog Entry

    Let’s talk (again) about forward booking. Getting staff onboard with this concept is essential but energizing the team to promote it as a vital component of the practice’s preventive pet healthcare strategy can be challenging. Forward booking simply means scheduling a patient’s next appointment while the pet owner and pet are finishing up their current visit. It is a concept that may work better in theory because clients---armed with endless reasons read more...

  • Blog Entry

    Veterinary medicine is a stressful profession. Depression, anxiety, compassion fatigue, and burnout are commonly reported by veterinary workers. What causes this stress? There are a number of factors: Unreasonable and demanding clients Compassion fatigue Heavy workloads Work constraints caused by lack of access to technology, training, etc. Interpersonal issues among staff Understaffed offices, long hours, working nights and weekends read more...

  • Blog Entry

    In the aftermath of the events that have occurred over the past few months, it isn't easy to imagine what the future holds. COVID 19, job loss, a presidential election, extreme weather, and the fluctuating stock market are eroding confidence and causing disequilibrium. Despite the turmoil around us, the veterinary industry seems to be stable. In fact, in many practices, business is booming! But this is not a time for complacency. Managers should look read more...

  • Blog Entry

    COVID-19 has had a profound and pervasive impact on all aspects of our personal and professional lives. When states instructed residents to shelter at home and all businesses---except those considered essential--- were temporarily closed, veterinary practices and hospital were permitted to continue operations, in some cases for emergency care only. The impact was surprising. According to a recent VHMA Insiders’ Insight survey , practices report that read more...

  • Communicating during a pandemic

    Blog Entry

    As the number of people testing positive for COVID-19 continues to rise, businesses are doing their best to stay afloat, addressing the changes brought on by the pandemic and being sensitive to conditions and challenges clients may be facing as a result of these changes. The challenge for owners and managers is how to engage effectively and empathetically with clients during this new normal. Veterinary practices and staff walk a fine line as they read more...

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