Practice Pulse Blog

2020 has been exhausting! We are all working hard to protect patients, clients, staff, and the practice but just when we think we’re starting to see a sliver of light, we’re hit with another challenge. Lately, colleagues have been concerned about the increase in client no-shows. In the context of this year’s world-shifting events, no-shows may seem like a mundane problem but left unaddressed, missed appointments can affect more than the practice’s read more...

Practices have always had to deal with a small number of clients who don’t show up for their appointments and don’t call to let the practice know they won’t be coming.  While annoying, it’s mostly happened so infrequently that it hasn’t caused real harm to the practice.  Over the last few years, some practices have reported an increasing number of no-shows, and with the advent of the COVID-19 pandemic, no-shows in some practices have increased dramatically.  read more...

VMG, Zoetis and the Veterinary Hospital Managers Association (VHMA) have collaborated to offer the VMG/CVPM scholarship program, which provide veterinary professionals an opportunity to attain the highest level of certification a veterinary manager can achieve---the Certified Veterinary Practice Management (CVPM) credential. The CVPM, which is offered through VHMA, qualifies the knowledge and experience necessary to successfully manage the ever-changing read more...

It’s October and visions of Pollyanna gift exchanges, potluck dinners, and candy canes---staples of the office holiday party---are dancing in my head! Recently, managers have questioned the viability of hosting office get togethers in the midst of a pandemic. Those inclined to move forward with party plans are curious about how to proceed responsibly. The social dilemma Many employees look forward to the holiday party because they can interact read more...

Group purchasing organizations (GPOs) help member organizations save money on the purchase of drugs, medical supplies, and other items by aggregating purchasing volume to negotiate discounts with vendors. The primary benefit for most practices is the lower prices, but some GPOs also offer practices resources such as continuing education, marketing services, a peer community, and more. There may be limitations to using GPOs, such as the requirement read more...