Practice Pulse Blog

Listen closely. Did you hear it? It was that informal conversation that magically yielded a tidbit of transformative advice. Maybe it happened at a VHMA meeting breakout session or at the breakfast buffet that proceded it. Perhaps the pivotal chat happened when the conference day ended over a glass of wine. Regardless of where it occurred, advice was bestowed, and my advice to you can be summed up in three words: listen, consider, and grow. I speak read more...

Like many veterinary management professionals, I am a goal-oriented person. Having a goal in front of me organizes my efforts, and achieving a goal, especially a big one, feels amazing! But at times in my past, that great post-achievement high has been followed by a bit of a let-down. My major motivator was gone, and the time I devoted to reaching the goal was suddenly free time I did not want to waste. Has this ever happened to you? I started thinking read more...

There’s an image of a troll taped to the door of my basement office, or “The Cave,” as it’s known around the practice. On the surface, the troll and the place name are cute little jokes about my subterranean workspace. But the story of the troll goes much deeper than that. It is a reminder of a very difficult episode early in my career – one that put me on a path to improving how I deal with people. About a dozen years ago, when I was younger and read more...

If we’ve learned one lesson over the past year, it is that there is no such thing as being too prepared. When the pandemic hit, many practices scrambled to adjust their operations while keeping staff, patients, and clients safe. Although regulatory and government agencies can promulgate rules and regulations and issue directives during emergencies, businesses that rely on outside agencies to dictate their response can end up struggling to bring the read more...

Alachua, FL . In 2022, the Certified Veterinary Practice Manager (CVPM) program marks 30 years of recognizing the knowledge and experience of veterinary management professionals. "In the three decades since this program was created, the CVPM credential has become recognized by practice leaders and others in the veterinary industry as proof of professional achievement and excellence," said Veterinary Hospital Managers Association Executive Director read more...