Practice Pulse Blog

VHMA’s 2019 Compensation and Benefits Survey finds that a majority of managers are satisfied with their jobs. But what is driving that satisfaction? The March 2020 Insiders’ Insights survey is dedicated to understanding more about what factors contribute to manager job satisfaction.  Depending on the question about 175-200 responses were received. 1/3 of the respondents have been in a veterinary management role for 0-6 years, another 1/3 for 7-12 read more...

The Ethics of Incentivizing Reviewers How do you decide what services to use or products to buy? Like most consumers, your decisions are shaped by the online client and customer reviews. In a digital age, reviews--- positive, negative, or neutral---have a powerful impact on buying decisions. Whatever your business, the goal is to encourage clients to write about their experiences, especially if those experiences are positive. Favorable reviews read more...

If you run a veterinary practice, regardless of size and number of employees, the practice is required to provide a safe and healthy workplace for employees and comply with Occupational Safety and Health Administration (OSHA) rules. OSHA: An Overview The Occupational Safety and Health Administration, or OSHA, was created by Congress in 1970 "to assure safe and healthful working conditions for working men and women by setting and enforcing standards read more...

Each year the VHMA asks practices about planned or anticipated fee increases for the year. Depending on the question, the number of responses ranged from 176-264. As with past years, the majority of the practices participating in this survey said yes to the question: “Have you or will you raise your professional service fees in 2020?” Most of the respondents (66%) said they would be increasing fees on both shopped and non-shopped services. More read more...

If a tree falls in the forest and no one is around, does it make a sound? It’s a question that’s been debated for centuries and there still is no definitive answer. If a practice manager is accomplished and productive, but the owner is unaware of his/her impact, will that manager feel supported and recognized? The simple answer is, in most cases, no, s/he will not! To guard against feeling underappreciated by owners and unmotivated to carry out their read more...