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    Recent Discussions

    • Profile Picture

      RE: Trust / honesty issues with mgr and potential legal ...

      13 minutes ago
      Posted in: Open Forum

      I agree with Lisa's response. I would write up and document your surrender protocol, have your manager sign that she understands it. Since there have been two questionable surrender cases I would put the manager on probation, and let her know that if ...

    • Profile Picture

      setting up a new office manager position

      an hour ago
      Posted in: Open Forum

      Good morning, The clinic I work for and I are creating a few new position at the clinic I have worked at for 13 years, one of the positions is office manager and practice manager. We currently do not have this position and I will personal be the one ...

    • Profile Picture

      RE: Feline Blood Banks

      an hour ago
      Posted in: Open Forum

      We offer at no charge to the employee wellness blood work year which includes heartworm and/or Felv/FIV testing depending on species. We will also cover the cost of sending out blood typing and screening. You can do this through the blood bank or a commercial ...

    • Profile Picture

      RE: Need to hire temporary receptionist - how to a ...

      yesterday
      Posted in: Open Forum

      I heard that Mascotte has a good platform. I have not personally used the service, but something to look into. Good luck ------------------------------ LaVonna Arias Practice Manager Pacific Pet Hospital Chula Vista CA 6195857387 lavonna@pacificpethospital.com ...

    • Profile Picture

      RE: Need to hire temporary receptionist - how to a ...

      yesterday
      Posted in: Open Forum

      I understand what you mean, however I don't have the physical space to accommodate 3 CCR's and legally we must have an employment position open for the employee on medical leave of absence for when they return. Unfortunately, your advice does not solve ...

    • Profile Picture

      Full Staff invited to VMX - Need advice

      yesterday
      Posted in: Open Forum

      Hi, We have invited our entire staff to VMX in January. I know this sounds crazy, but we thought it would be an amazing opportunity. We are a small privately owned practice, 8 employees (more in the summer season) Paid conference fees, paid travel, ...

    • Profile Picture

      Too many CSR's

      yesterday
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hello all, I am a newly hired PM here at the hospital. They have 4 CSR's one of which is F/T. I am needing to cut production down by 25%. I believe we only need 3 CSR's at the most. ...

    • Profile Picture

      RE: Trust / honesty issues with mgr and potential legal ...

      yesterday
      Posted in: Open Forum

      I'm going with Lisa on this - I couldn't have said it any better. ------------------------------ Michael Gingras General Manager Berwick Animal Clinic/Animal Hospital of New Albany Columbus OH 614-236-8549 mike.gingras@outlook.com ---------------- ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

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