Hello - we are looking to expand our current hospital footprint and take over the suite next to our existing space. We also want to do update our existing space. Does anyone have any resources for companies that specialize in working on expansion ...

Hi Jennifer, We made the opposite switch a year ago this month, after using Antech for 13+ years. Our Antech agreement provided nice discounts on lab services, but the support and service deteriorated over the years to the point that the courier (or ...

Hello Everyone, I am looking to get some insight on your usage of Humanity for scheduling. If you used When2Work was it and easy adjustment to use this program? What is the biggest issue you have with Humanity. Also, if you have the integration ...

Hi! As someone else noted- our PIMS reflects an "I" next to the appointment on the schedule which is visible to anyone looking in the computer. However, we purchased an in-office computer messaging program called Blue Note. I believe its original ...

I have unfortunately had to fire clients by notifying them that we are discontinuing service. Usually this is done via email and (while trying to keep it vague/straightforward) I do list why; also notifying them that any upcoming appointments are to be ...

Hello everyone, I'm looking for feedback from those of you currently using PetDesk. Are you happy with the platform overall? We're exploring options for a company that can handle both website services and phone integration, and we are using Avimark ...

Good afternoon all! I am looking into options for an engaging customer service training CE/lunch and learn. I want to find something for our CSR team that will motivate them to become "golden retrievers" for our clients and teach them communication ...

We recently took on a new client and unfortunately, her pet passed while hospitalized with us. She is, understandably, upset and threatening us, so I've already started the insurance claim process. My practice owner, who was also the DVM taking care ...