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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      We also discontinued doing them. They are so time consuming and we are so busy that it was difficult to dedicate the time that needed and the thought of errors causing the client and pet distress was stressful for all involved. We refer them to a third ...

    • Posted in: Open Forum

      Rachel, I am so sorry you are going through this. Here's how I can relate and what I am currently doing to protect the health of the practice and my own. I have been working in my practice my entire adult life, almost 18 years. The past 9, I have been ...

    • Posted in: Open Forum

      Hi Kathryn, I'm glad to hear that you have an employment attorney assisting you with this as they will be able to give you a lot of guidance in this area. As for me, I'm not sure exactly how you are utilizing your relief vets, but I would always ...

    • Posted in: Open Forum

      We, too, have discontinued doing them and refer them to a 3rd party. No real pushback from clients. ------------------------------ Nicholas Pepe Practice Manager Crest View Animal Clinic, LLC Lincoln University PA 610-255-5252 nickcvac@verizon.net ...

    • Posted in: Open Forum

      Hey there! We do not do health certificates. We advise our clients to look into these concierge services. One of our clients really liked Starwood Pet Travel so we suggest that as an option. I think it may be cost prohibitive for some but people generally ...

    • Posted in: Open Forum

      In CA they have been really auditing this and we were advised that regular relief vets should be qualified as employees. If they came in for a designated time like pregnancy leave that is probably OK, but if ongoing then employee it is. Your employment ...

    • Posted in: Open Forum

      After a particularly not so great experience with a recent international health certificate, we are feeling pretty done with generating international health certificates for our clients. The CSRs hate it, it seems like things are getting rejected too ...

    • Posted in: Open Forum

      I'm looking for help. We were just audited by the AZ DES and they have designated our relief vets as employees. Currently challenging the designation with our employment attorney but looking for more "ammunition" to use in a discussion I'll be having ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight Report for June 2026 shows veterinary practices continued to face headwinds in May 2026, with revenue declining 1.8% year over year and patient visits decreasing 6.1%. Despite ...

    Insiders' Insight - Mgmt Trends

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    Blogs

    • FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– Bianca Alfonso helped transform Green Dog Dental & Veterinary Center from a six-person startup into ...

    • Blog Entry

      One of the most important lessons I've learned during more than 40 years in veterinary medicine is that our responsibility as leaders extends beyond managing schedules, budgets, and our myriads of daily ...

    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that NaVetor , a premier cloud practice management software system offered by Patterson Veterinary, has signed on as a Gold ...

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