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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      Guidelines about independent contractor designations have changed recently. Look up the Department of Labor's 2025 ruling on the Economic Realities Test. Based on this we are moving all our relief vets to W2s. We don't use the corporate relief services ...

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      RE: Employee Pricing

      Posted in: Open Forum

      Firstly, a caveat that it is illegal for me to give you tax advice :) But there are some good resources to start with. Your state will have sales tax rules (we hope they are clear) for what is a product and what is a service. The IRS rules for what ...

    • Posted in: Open Forum

      Try a company that offers interchange-plus pricing. We are using Helcim and have had Payment Depot in the past. Most companies offer smart card terminals, payment links, etc. But the real issue is how much does processing cost. Any more than 2.5% ...

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      RE: New PIMS Feedback

      Posted in: Open Forum

      The answer may depend on the size of your practice, and how sophisticated your management structure is. We have used Shepherd for the last couple years. It's probably fine for a 1 to 3 vet practice. We have 6 + vets and a management structure that ...

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      RE: Inventory

      Posted in: Open Forum

      We created a hospital account and instead of adding "patients" we have a tab named "In-House Use". We add items to this just like a regular patient but change the cost charged to zero. These items either get posted daily or or weekly. Posting the, pulls ...

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      RE: Inventory

      Posted in: Open Forum

      Check out Nicole Clausen's website (she also has a book - Inventory Management for Veterinary Professionals) at Veterinary Care Logistics | Inventory Management for Vets . We use yellow tickets for inventory items. Put the ticket on the re-order point ...

    • Posted in: Open Forum

      and always get what they tell you in writing if it differs from your written contract. ------------------------------ Lesley Kent Practice Manager Maple Small Animal Clinic New Orleans LA 504-866-6316 lesley@maplesmallanimalclinic.com ------------ ...

    • Posted in: Open Forum

      If you are under contract with Idexx, read thru your contract. Usually what you are responsible for and for how long is included in your contract. Sometimes equipment is free, but you may have to pay the monthly maintenance fee for the item for the entire ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight Report for June 2026 shows veterinary practices continued to face headwinds in May 2026, with revenue declining 1.8% year over year and patient visits decreasing 6.1%. Despite ...

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    • FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– The leaders who keep veterinary practices thriving behind the scenes will be recognized in a new ...

    • FOR IMMEDIATE RELEASE Contact: Cassie Morrison, 215-884-6499 cassie@comsolutionsgroup.com ALACHUA, FL– Bianca Alfonso helped transform Green Dog Dental & Veterinary Center from a six-person startup into ...

    • Blog Entry

      One of the most important lessons I've learned during more than 40 years in veterinary medicine is that our responsibility as leaders extends beyond managing schedules, budgets, and our myriads of daily ...

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