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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      State inspection for our xrays scheduled.

      9 hours ago
      Posted in: Open Forum

      Hello, We are scheduled to have a state inspector come Monday for our xray units. I want to make sure I have everything in order. Has anyone been through this before? Thank you! ------------------------------ Lorie Caruana Owner North Kingstown ...

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      RE: Holding Employees Accountable/Consequences

      9 hours ago
      Posted in: Open Forum

      First, I am sorry you are struggling, We have all been there. What you're describing actually doesn't sound like a training issue or even a "common sense" issue. When multiple team members are making different versions of the same mistake, it's usually ...

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      RE: Software for answering phones

      10 hours ago
      Posted in: Open Forum

      I typically recommend VetPawer! I am not sure if it integrates with Neo but it does with most VoIP systems. We have done several integrations and clients are usually very happy. ------------------------------ Jennifer James Practice Consultant Pute ...

    • Profile Picture

      Holding Employees Accountable/Consequences

      10 hours ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hi! I am feeling so defeated with employees making the same mistakes or a variation of a similar mistake. VA are forgetting to run urine samples, putting incorrect charges on the bill, not ...

    • Profile Picture

      triage questions

      13 hours ago
      Posted in: Open Forum

      I am reaching out to see if anyone has a list of triage questions that CSRs and/or LVTs use when a client calls or comes in for their appointment that are asked before the doctor even enters the room. If you do and would be willing to share such a list, ...

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      RE: Levelling Descriptions/Competency Testing

      13 hours ago
      Posted in: Open Forum

      Following... Wendy Wintman Hospital Manager County Animal Hospital 49 Congers Road | New City, NY 10956 Phone: 845-634-4607 Email: wwintman@CountyAnimal.com Web: www.CountyAnimal.com

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      RE: Software for answering phones

      15 hours ago
      Posted in: Open Forum

      Thank you! ------------------------------ Katie Hill Hospital Administrator Newberry Animal Hospital Newberry FL 352-472-7035 KMHCVPM@gmail.com ------------------------------

    • Profile Picture

      RE: Software for answering phones

      15 hours ago
      Posted in: Open Forum

      We have nothing yet, one location has Voice Over IP- We have Idexx Neo for PIMS . Thanks! ------------------------------ Katie Hill Hospital Administrator Newberry Animal Hospital Newberry FL 352-472-7035 KMHCVPM@gmail.com ------------------------ ...

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    Insiders' Insight - KPI Report

    • The April 2026 VHMA Insiders' Insights report points to a veterinary market beginning to stabilize after a volatile 2025. Revenue remains strong, rising about 6.4% year over year, driven primarily by higher ...

    Insiders' Insight - Mgmt Trends

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