Engaging those phone shoppers,

By Jessie Logan posted 01-06-2013 12:45

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We get calls from non clients all the time and the pressure and expectation is to "make the sale or seal the deal" and schedule an appointment. That is certainly ideal and a CSR who can pull that off the majority of the time is priceless and you may want to have them share their strategy and offer a role play demonstration on how they achieve that.

Until then, here is a blog on an excellent veterinary teaching website where I was honored to be able to contribute some thoughts on the topic that may offer some additional strategies.

https://www.atdove.org/blog/Guest-Blog/How-to-Turn-a-Phone-Shopper-Into-a-Client

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Comments

Brenda Tassava Medina

01-07-2013 06:55

Excellent blog post, Jessie! I just forwarded it to my CSR department to read:)

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