Client disputes can be stressful, time-consuming, and costly—but with the right strategies, they don't have to derail your practice. This session equips veterinary managers with the legal insights and communication tools needed to confidently prevent, manage, and resolve client conflicts.
By attending, you'll learn how to minimize escalation, protect your practice's reputation, and safeguard financial stability while maintaining trust and positive relationships with clients. Walk away with actionable tactics you can implement immediately to handle disputes more effectively and with less stress.
Key Takeaways
- Spot problems early – Identify the most common causes of disputes, from billing disagreements to miscommunication, so you can prevent them before they escalate.
- Defuse conflict with confidence – Master clear communication strategies that reduce tension, clarify misunderstandings, and preserve client trust.
- Protect your practice legally – Understand documentation best practices, contracts, and informed consent to strengthen your position and avoid costly litigation.
- Handle complaints and reviews professionally – Learn how to respond to online feedback and formal complaints in ways that protect your reputation and comply with ethical standards.
- Know when to escalate – Recognize when to involve legal counsel or mediation to achieve efficient, cost-effective resolutions.
Guest Speaker:
Chase Howard
Chase Howard is an experienced attorney based in Tampa, Florida, specializing in providing practical, rational, and innovative legal and business solutions. With a specific focus on health law, he serves a diverse range of clients, leveraging his expertise to navigate complex legal challenges. Chase regularly advises clients on all aspects of their practice, including corporate, transactional, and operational matters.
Cost: Free to VHMA Members