Hey Managers, I am VERY green to my position as PM. The current discussion my Owner and I would like some insight on is, if switching from Pro-Sal pay structure to a bonus-based salary structure, which items do your vets (if you have vets on bonus-based ...

Hello everyone, I hope this message finds you well. I’m currently seeking insights and information regarding the projected pay for relief veterinarians in PA for 2026. If anyone has data, resources, or personal experiences related to this topic, I would ...

Wording is important. If it is a "working" interview and you want to see how they handle patients, place catheters, draw blood they need to be paid and have all appropriate paperwork. We word these as a job shadow and I state multiple times that this ...

Happy Monday! Does anyone have experience with QB online with Pulse integration? We are looking for someone to assist us in figuring it out. Pulse nor QB have been very helpful. Thanks! ------------------------------ Janann English Practice Manager ...

We have also faced this same dilemma as we've grown! We currently have a similar arrangement with a designated "office cell phone". We use RingCentral with separate lines so we can forward the office line to another staff member for hand-offs. Same deal- ...

Our CSR's are responsible for a lot of things 1.) Calling cremations when they are returned to the business so that owner's can come pick up. 2.) Audit prescriptions on our prescription shelf to make sure nothing has been on the shelf for more then ...

Can your CSR’s be trained to audit medical records? That’s a task that takes time and is very important. And even if they can’t do the medical portion, they can review files for overdue preventive care, and possibly call to check on the pet and recommend ...

We do not pay for missed time. If they want to use PTO, they can, but we do not require it. ------------------------------ Erika Bolin Practice Manager ebolin@eaganpetclinic.com ------------------------------