I agree with Jennifer and Ruby. Almost all of our employees are cross trained and that helps immensely when we need to rotate cuts during slower times. In addition to deep cleaning, and overdue calls, we also book as many technician appointments as possible, ...

Hello, I am curious how others are calculating their billable minutes. Are you basing it on all the time that the practice open or are you calculating the actual time within the schedule that appointments and surgery are being performed? Thank ...

This message was posted by a user wishing to remain anonymous Hello! This sounds incredibly tough - but honestly, I think the solution might be simpler than it feels right now. First off, confrontation isn't a bad thing. It's part of leadership. ...

This message was posted by a user wishing to remain anonymous A colleague in SoCal recommended Mascotte and we onboarded 6 weeks ago. Our practice has had challenges with admin staff calling out and Mascotte has been so good that after 6 weeks we ...

This message was posted by a user wishing to remain anonymous Does anyone have experience with Mascotte? We're thinking about going remote for CSR and after talking to a few companies, Mascotte seems most interesting. TIA

Impromed and their reports...sigh As far as I know there is no specific lapsing client report in Impromed. You can create one (or may already have one created) in the Communications -> Perform Search. I've attached what our parameters are but we have ...

Fred, that is perfect! Thank you! I have added this to our monthly to do list. :) ------------------------------ Jeanne Myers Office Manager Birch Bark Veterinary Care Kimberly WI 920-738-7700 jeannem@birchbarkvet.com ------------------------------

In our PMS (ezyVet) I enter the lot and exp #'s as I get them... When 1 bottle empties that lot and exp are done and the new one comes up. I can't be sure that staff always does this correctly, but they are supposed to use different bottles/envelopes/labels ...