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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Clocking in/out

      Posted in: Open Forum

      Staff clock-in and out through our PMS. It is simple, accurate and easy to make changes. Most importantly, it ensures that they are in the building when clocking in/out. I would never allow someone to have the ability to clock in/out outside of work (via ...

    • Posted in: Open Forum

      Julie, We are a large spec ER in South Carolina, so our pricing will be quite a bit different. We do have TPLO package rates, and we have recently decreased those rates as a way to increase our volume (which has steadily decreased over the past 3 years ...

    • Posted in: Open Forum

      We increase our prices annually and as needed during year (if there is an unanticipated increase in COGS). We do not notify clients that we are increasing prices. I think doing so will give them negative vibes. When (if) the increase is questioned at ...

    • Profile Picture

      RE: Clocking in/out

      Posted in: Open Forum

      Yes! Part of me always just wants to leave it as is and say fine, your paycheck is this. But yeah, then I think about the legality and realize I can't do that. ------------------------------ Nicole Clark Office Manager Riverside Cat Hospital Okemos ...

    • Profile Picture

      RE: Clocking in/out

      Posted in: Open Forum

      I have the same issue, and it's always the same employees that "forget." The other excuse is the Paychex app "isn't working." I am at my wits' end doing payroll anymore. I have given talks to them. Can you write them up for this? Is it in fact a fireable ...

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hello, Based off of a series of increased costs to the clinic, we have made the decision to increase our prices in the new year. We are a specialty clinic with some patients receiving ...

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      RE: Goodbye!

      Posted in: Open Forum

      Good luck Katie! I feel I have learned quite a bit from you over the years through your thoughtful responses and feedback on this forum. Thank you for all the words of wisdom you've contributed to the group! ------------------------------ Heather ...

    • Profile Picture

      RE: Goodbye!

      Posted in: Open Forum

      Wishing you all the best in your next adventure!! ------------------------------ Christine Cesena, MS, CVPM Practice Manager Animal Eye Specialists Campbell CA 408-871-2100 ------------------------------

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

    Insiders' Insight - Mgmt Trends

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