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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Holidays

      Posted in: Open Forum

      We will also be closed on the 3rd. ------------------------------ Colleen Roberson Hospital Manager/CVT Cat Hospital of Tucson Tucson AZ 520-546-2086 cathospitalinventory@gmail.com ------------------------------

    • Posted in: Open Forum

      We are also a specialty practice that sees clients on an ongoing basis for repeated treatments and we do not notify clients of price increases. Once, years ago, I did notify clients of a price increase and it just caused anxiety, phone calls, questions. ...

    • Posted in: Open Forum

      I forgot to add that @ VMX we were told that their AI scribe was ready to go, but when we were in rollover process found out that it wasn't. That might be different now, but it was just frustrating to me since if someone tells me x/y/z is functional and ...

    • Posted in: Open Forum

      Hi Kim, We were about to change from Provet to Shepherd, but there were a few things that were not quite as promised after VMX 2025, which was when we made the decision to move on it. We were told that the Heska integration was functional or would soon ...

    • Posted in: Open Forum

      I personally feel that announcing fee changes is not necessary and is probably just a reflection of our caring nature in this profession to give clients heads up. Think about it though - what other professional services industries notify their clients ...

    • Posted in: Open Forum

      Same as Nicholas... ------------------------------ Ruby Slider Practice Manager, CVIP, CVBP Flint Veterinary Clinic 18421 FM 2493 Flint, TX 75762 903-894-7278 Enthusiasm is contagious. So is the lack of it. ------------------------------

    • Posted in: Open Forum

      I also work at a specialty clinic. We raise prices a small amount twice a year, usually around 3% depending on the US rate of inflation and our costs. We do not notify clients - usually the amount is small enough that clients don't notice. Having ...

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      RE: Clocking in/out

      Posted in: Open Forum

      Staff clock-in and out through our PMS. It is simple, accurate and easy to make changes. Most importantly, it ensures that they are in the building when clocking in/out. I would never allow someone to have the ability to clock in/out outside of work (via ...

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    Career Center

    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

    Insiders' Insight - Mgmt Trends

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