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    Recent Discussions

    • Profile Picture

      RVT and vet assistant training

      3 hours ago
      Posted in: Open Forum

      Hello, I am a new practice manager (started 4/13/2026). I have mostly been customer service representative and then I was an admin for vet internal medicine. For our RVT and Vet Assistants, we would like to do more training for them. Provide monthly trainings ...

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      RE: What would you do?

      8 hours ago
      Posted in: Open Forum

      I agree with Erika. Does your hospital have a job description for her role? If so, you can reference that. If not, you could make a job description and explain expectations. A lead tech needs to be present to help the staff and the management team. We ...

    • Profile Picture

      Infectious/Zoonotic written policy

      9 hours ago
      Posted in: Open Forum

      Hi everyone, Does anyone have an updated Infectious Disease/Zoonotic Disease policy that they would be willing to share? We are currently reviewing our protocols and would appreciate any templates or resources. Thank you! ------------------------------ ...

    • Profile Picture

      RE: Need some ideas on how to evaluate how the clinics ...

      9 hours ago
      Posted in: Open Forum

      360 evaluations using survey monkey can work well for this type of feedback. ------------------------------ Tara Oram Hospitals Operations Manager Bluebonnet Animal Hospital Austin TX 512-980-6555 t.oram@bluebonnetah.com -------------------------- ...

    • Profile Picture

      RE: What would you do?

      9 hours ago
      Posted in: Open Forum

      I think a question to consider is if her relinquishment of duties would come with a subsequent pay decrease. This is an area that she may be unclear about as well and she may be concerned about a reduction of pay as a result of giving up some of her duties. ...

    • Profile Picture

      RE: Fiancing Company

      9 hours ago
      Posted in: Open Forum

      Cherry has been our most successful financing option. They have higher approval rates, an easy to use process and portal and better rates for the hospital that CareCredit and ScratchPay. They can sometimes feel a little pushy with their marketing/sales ...

    • Profile Picture

      RE: How do you handle after hours emergencies?

      9 hours ago
      Posted in: Open Forum

      Our practice has partnered with VEG as a "vegetarian" hospital which allows us to set up a phone tree to send emergency calls directly to VEG and our clients calling for a non-emergency issue outside of normal business hours to be routed to our voicemail. ...

    • Profile Picture

      RE: How do you handle after hours emergencies?

      9 hours ago
      Posted in: Open Forum

      We are in a similar situation! We started offering urgent care services about two years ago and currently see urgent care patients from 5:30 PM to 10:00 PM Monday through Friday and 12:00 PM to 5:00 PM on Saturdays and Sundays. I completely understand ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight Report for June 2026 shows veterinary practices continued to face headwinds in May 2026, with revenue declining 1.8% year over year and patient visits decreasing 6.1%. Despite ...

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    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that NaVetor , a premier cloud practice management software system offered by Patterson Veterinary, has signed on as a Gold ...

    • Change is one of the few guarantees in veterinary medicine. After more than 40 years working in this profession, I sometimes catch myself believing I have finally seen it all. I've managed through a global ...

    • FOR IMMEDIATE RELEASE Contact: Jessica Lis (215) 884-6499 ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that pute.us , a nationwide, veterinary-exclusive Information Technology ...

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