I'd avoid VrxPro. Poor margins, poor customer service, constantly changing interface, pushiness to move towards VetSuite, etc etc. ------------------------------ Scarlett Fox Practice Manager, Part Owner Collier Animal Hospital Atlanta GA 404-477-0200 ...

I agree with Megan! She gave excellent advice. I would also add that your Owner "fussing" at her does not help this personality style. Instead it makes them so fearful they have a mental lock down similar to battered woman syndrome. It's like beating ...

We forward book everything. We also use reminders. We have a 3-strikes policy for no-shows or "Missed Appointments". Clients are allowed to miss three appointments (multiple pets = multiple appointments) before they must pre-pay to schedule. I feel the ...

We also have a deposit protocol in place for multi-pet appointments, as well as "No Shows" We have seen increase in these due to the time year, so it may not be completely avoidable. Another path to go down would be to try and figure out the "why" behind ...

Yep, you have a new grad. This is how they are. There is nothing wrong with her. She is of the COVID-era schooling and has zero experience. After attending a Vet school internship fair, I learned that some actually have their 4th-years workup cases ...

Multiple pet appointment no shows/late cancellations are soooooooooo obnoxious. We don't currently require deposits for those but I am considering instituting one. We don't forward book appointments unless it is a surgery follow up or puppy/kitten ...

Thank you both for your feedback. Do either of you forwardbook appointments? I am finding this to be part of the issue. I calculated I probably lost $2k for just that time missed. ------------------------------ Lindsey Shelton-Webb Practice Manager ...

We treat all multiple pet appointments like new clients and require a deposit/booking fee to schedule them, with 24 hours notice to cancel/reschedule. Overall it has been fine and clients understand, with very little pushback. Some clients choose to schedule ...