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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Clocking in/out

      Posted in: Open Forum

      Not a deliberate omission - but maybe because I am at a large hospital, I check for the number of punches. If they have made multiple punches it would look correct, and not show an exception. I do agree having to chase an employee for punches grows ...

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      RE: Clocking in/out

      Posted in: Open Forum

      It is the employer's legal responsibility to ensure employees are paid for all time worked, and that they take legal breaks/lunches as specified in your state laws. And you must pay them per your stated pay periods and paydays. You cannot deliberately ...

    • Posted in: Open Forum

      Having dealt with this many times over the years, and always talking with the repair techs: What we consider "a ton of laundry" often isn't "Commercial" machines often are just branding, and basically decent home machines We are overloading our ...

    • Posted in: Open Forum

      If it is a legitimate debt, write it off your books AND send it to collections. No, a collection company won't invest 10-20 hours trying to recover such "small" accounts, but don't let them just get away with stiffing you, either. ------------------------------ ...

    • Profile Picture

      RE: Client Service

      Posted in: Open Forum

      Actually care. Are you staffed to give your team time to care? Finish conversations without reaching for another phone call Carry diets and cat carriers to the car Get to know the clients and ask about other parts of their lives Make sure ...

    • Posted in: Open Forum

      I was signed up for a decade. It did not bring a single new client. Two existing clients learned about it from other sources and signed up, requiring us to then give them a 25% discount on most services. The pet owner MIGHT come out ahead. Pet Assure ...

    • Profile Picture

      RE: Clocking in/out

      Posted in: Open Forum

      I have let the timecard go through as is, with knowledge that a manual paycheck will have to be cut for the adjustment on missed hours. Typically, this only happens once. ------------------------------ Patricia Vasquez Client Services Manager Schwarzman ...

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      RE: Cloud Based PMS

      Posted in: Open Forum

      I love Vetspire - the only complaint I would have is the lab results display is a bit clunky. But there are workarounds for that - the full lab report is loaded automatically as a pdf in the client chart (we use zoetis reference lab - this didn't happen ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

    Insiders' Insight - Mgmt Trends

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