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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      Daily Routine

      Posted in: Open Forum

      I am curious....how many of you have a daily routine that is fairly consistent? Would you be willing to share? I seem to go through the day on default mode responding to all the things rather than being able to complete definite goals for the day during ...

    • Posted in: Open Forum

      Yikes! I think limiting the time clock access to just in the clinic is important. Does the employee work from a single computer? I changed my screen savers to "_____, clock in!" to help a newby remember the procedure. :) ------------------------------ ...

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      RE: Office Skills

      Posted in: Open Forum

      Oh, goodness, the stories we can tell! I have become more intentional about asking / assessing skills although I don't have a standardized test to do so. We have the candidate come in for a working interview (minimum of two hours) and let them work ...

    • Posted in: Open Forum

      We require clients to pick up a written rx and we have blocked all of the online retailers from emailing and faxing rx. We automatically send a prompt from our online pharmacy when writing the written rx. We have captured about %30 of those written ...

    • Profile Picture

      RE: Office Skills

      Posted in: Open Forum

      I came here to make a post like this. I would like to add, does anyone have strategies to help teach the younger generation to pay attention to details such as spelling and accurately double checking their work? The amount of times I have had to explain ...

    • Posted in: Open Forum

      We've had Snout plans for about 2 years now and LOVE it! Our clients love it. It's very simple to understand for the clients and the staff. We previously had Petly Plans, which required special codes, etc and it was a pain. With Snout any payment ...

    • Profile Picture

      RE: Office Skills

      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I feel this in my soul. I have newer generations stapling papers in the upper right hand corner. Instead of one staple for multiple papers, they are taking one paper at a time, adding a ...

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      RE: Clocking in/out

      Posted in: Open Forum

      I have instructed my staff to check their timecards weekly and they can put a note in the timecard for any missed punches (we use ADP). I process payroll every other week and if there are missed punches, and no note with the correction, I've stopped ...

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    Insiders' Insight - KPI Report

    • Veterinary practice performance in November 2025 shows mixed trends, with overall revenue down slightly year-over-year (–2.2%), driven largely by declines in patient visits (–6%) and fewer new clients ...

    Insiders' Insight - Mgmt Trends

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    Blogs

    • ALACHUA, FL– The Veterinary Hospital Managers Association (VHMA) has released the 2025 Compensation & Benefits Survey Report, a biannual member resource that examines pay and benefits for veterinary team ...

    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Alphaeon , a leading financing company in the healthcare sector, including veterinary hospitals and practices, has signed ...

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      Every year, without fail, the end of the year arrives faster than I expect. No matter how many calendars I flip through, how many schedules I juggle, or how many times I tell myself this year I'll be ...

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