Track A: Leadership and Legal Compliance: Manage Your Team Effectively and Legally
Speaker: Timothy A. Davis
Managing a workplace is a juggling act of ensuring productivity, culture, and compliance with employment laws. Few businesses realize the direct link between all three, or how to keep that link strong through best practices. This program will explore all three aspects of leading your practice, and provide critical guidance and tools your practice can implement to reduce challenges and risk.
This informative program will be presented by Attorney Timothy A. Davis, whose legal practice concentrates on labor and employment law from a management perspective. Tim is recognized by the U.S. Chamber of Commerce as a “Top Ranked Labor & Employment Lawyer,” by Ingram’s as a “Best Lawyer” and by LRI as one of the “Top Labor Lawyers in America.”
Track B: The Trauma-Informed Care Framework – A Key to Sustaining Compassion and Offering High-Quality Care in Veterinary Practices
Speaker: Sonja A. Olson, DVM
Veterinary practices are spaces of deeply meaningful work, professional development and growth, and positive impact on the lives of animals and the humans that care for them. But equally, there are high emotions, work-related stress, and the potential for secondary traumatic stress. The key to fortifying a sustainably healthy, engaged caregiving team and leadership is acknowledging these challenges and cultivating protective factors and skills building.
Becoming Trauma-Informed normalizes the experiences of individuals in stressful environments and provides an understanding of how to be better prepared as individuals and as teams.
The (6) pillars of this framework include:
- Safety (including psychological safety)
- Peer support
- Cultural competency.
Track C: A Tale of Two Practices: A Pact to Rethink Hospital Operations
Speakers: Jon Cunnington, MBA, CVPM, and Jake Waas, CVPM
Sometimes you need to step away from a practice in order to focus on it. That was exactly the case for two hospital administrative leaders who attended the 2023 VHMA Management Exchange.
A pact was made between Jake Waas, CVPM, Hospital Administrator, Covina Animal Hospital, and Jon Cunnington, MBA, CVPM, Regional Operations Director, VCA Animal Hospitals, to challenge and support one another in the implementation of significant changes within their respective practices. Together, they will boldly focus on improving efficiency and embracing and strengthening team professionalism.
Their parallel journeys toward change will start with onboarding and include skills- and cross-training. During this interactive “tell all” session, they will share their evolving experience of rethinking tasks, roles, compensation, and ways to measure the success of their initiatives.
Does a smaller team of well-trained and more highly paid paraprofessionals lead to better patient care, client service, associate engagement, and profitability? Jake and Jon believe so, and this workshop will provide a look at how they plan to prove it together.
Track D: Practice Efficiencies for the Modern Manager: Leveraging Current and Future Technologies in your Veterinary Business
Speaker: Johana Beresky, MBA, CVPM
“There are just not enough hours in the day!” In this session we will explore a variety of ways that veterinary business managers have taken control of their time to not just work “IN the business, but ON the business.” From bullet journals to artificial intelligence, we’ll delve into all the tools in our box and how to use them. While our focus will be the application of these technologies in the emergency and specialty medicine management space, they are applicable to any type of practice.